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MacTay Consulting Recruitment for Customer Service Engineer 2018

Filed in Job by on June 25, 2018 0 Comments

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MacTay Consulting Recruitment for Customer Service Engineer 2018.

MacTay Consulting Job Vacancy for Customer Service Engineer… MacTay Consulting is recruiting for Customer Service Engineer. The ideal candidate must have Advanced Power Point), Database experience.


MacTay Consulting Recruitment for Customer Service Engineer

MacTay Consulting – Our client, a reputable player in the global telecoms and IT, is recruiting to fill the position of:

Job Title: Customer Service Engineer

Locations: Lekki 1, Lagos & Markurdi, Benue
Job Type: Full-time
Reports to: Manager, Quality Assurance and Service Level Management

Job Description

  • Act as direct point of contact for all regional escalations.
  • Follows up on all escalated incidences and ensures closures.
  • Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
  • Works directly with Regional Coordinators to provide synergy in the region
  • Co-ordinating meetings with all relevant stakeholders
  • Maintaining databases
  • Preparation of reports & presentations.
  • Identify, escalates and follows through on all recurring escalations to ensure proper closure
  • Over sees the activities of the MSV within the region

Requirements/Qualifications

  • At least 3 years’ experience with large or blue chip company – essential
  • Computer Literate (Strong MS Word, Strong MS Excel, Microsoft Outlook and Advanced Power Point), Database experience.
  • At least 3 years’ experience interfacing with customer.
  • Knowledge of MTN enterprise transmission last mile equipment especially PMP

Skills and Competencies:

  • Excellent Interpersonal skills
  • Excellent written, verbal and presentation skills
  • Excellent organizational and follow up skills
  • Competent in problem solving, team building, planning and decision making
  • Computer Skill – Microsoft word, Excel, Power and performance tools.
  • Excellent time management skills
  • Process orientated
  • High level of attention to detail

Method of Application
Interested and qualified candidates should:
Click Here to Apply

Application Deadline: Not Specified.

Note: The information contained within the above role brief is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that the post holder may have.

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