Stanbic IBTC Bank Recruitment 2024/2025 Application Form & Updates

Filed in Job by on March 4, 2024

Stanbic IBTC Bank Recruitment is currently ongoing and is seeking an enthusiastic, self-driven, gregarious individual to join their team.

If you are diligent, resilient, hardworking and customer friendly with the required qualifications you are eligible to apply.

The ideal candidate should possess a first degree and an additional professional qualification. Find more details below.

Stanbic IBTC Bank Recruitment

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally.

A firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions.

To help drive success into the future, the bank is looking for resourceful individuals to join their dedicated team at their offices.

Currently, they are recruiting to fill the position of a Branch Manager

The description of this job as a branch manager is:

1. To drive the execution of branch sales plans and to collaborate with the Head of Service Support (HSS) in ensuring that all customers receive a consistently high-quality service in a Model C branch.

2. To manage available resources (sales staff, systems, processes) and ensure that a strong customer-focused service culture becomes entrenched in a branch.

Key Responsibilities as a Branch Manager

Below are some of your responsibilities as a branch manager at Stanbic Bank:

1. Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self-development (coaching and training) for improved service delivery.

2. Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.

3. Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.

4. Identifies opportunities to migrate customers to more appropriate, cost-effective channels.

Preferred Qualification and Experience

1. First degree and an additional professional qualification

2. A 5-7 Years of branch banking experience in Bank Branches with exposure to all areas under control.

Experience in managing a diverse range of people and activities is essential.

Knowledge/Technical Skills/Expertise:

1. Written Communication concepts without requiring supervision, able to provide technical guidance when required

2. The ability to assess if the client qualifies to receive the services applied based on established parameters and criteria.

3. Knowledge of the bank’s clients, their names, requirements, history of relationships, and key relationship issues.

4. The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices, and decisions.

5. The knowledge and skills required to direct, instruct, and train an employee/s to fulfill a goal, to develop specific skill/s in an enthusiastic, motivating manner.

6. The ability to translate the organization’s vision and long-term goals into medium and short-term deliverables.

To apply, go to the recruitment official page at Stanbic IBTC bank and follow the instructions for application.

The recruitment board of Stanbic IBTC Bank will next start the process of selection immediately after the recruitment is done.

This procedure will start with writing an email to the applicant in which they will provide more insights into the next steps.

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