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Access Bank Customer Care and Ombudsman Contact Details

Filed in Articles by on April 12, 2021

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Are you looking for an Access Bank customer care line? Access Bank is a Nigerian multinational commercial bank, owned by Access Bank Group. It is licensed by the Central Bank of Nigeria, the national banking regulator. In this article, you will get to know all Access Bank customer care hotlines and how to contact them, with just a dial away.

Access Bank Customer Care and Ombudsman Contact Details

About Access Bank

Access Bank Plc. commonly known as Access Bank, it is a Nigerian multinational commercial bank, owned by Access Bank Group. It is licensed by the Central Bank of Nigeria, the national banking regulator.

Originally a corporate bank, the organization acquired personal and business banking platforms from Nigeria’s International Commercial bank in 2012.

Access Bank is presently one of the five largest banks in Nigeria in terms of assets, loans, deposits, and branch networks.

The merger of Access Bank and Diamond Bank on 1 April 2019 has made Access Bank the largest bank in Africa. In conclusion, its merger with Diamond Bank, Access Bank Plc. unveiled its new logo, signaling the commencement of a new enlarged banking entity.

Access Bank Customer Care

The Customers’ Ombudsman of Access Bank mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above.

The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible.

The Customers Ombudsman will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint.

The Ombuds process strives for a win: win resolution to ensure that the smooth customer/banker relationship is not disrupted by any complaint.

This is an innovative Access Bank Plc complaint resolution process, the first of its kind by any Nigerian Bank further assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.

Customers’ Ombudsman Contact details:

Access Bank Plc. Head Office
14/15, Prince Alaba Abiodun, Oniru Road,
Victoria Island, Lagos, Nigeria.
Email Address: [email protected]

Customer Support

Contact customer centre for any help on: +234 1- 2712005-7, +234 1-2802500, 07003000000, 01-2273000
Or send us an email at [email protected]

Visit Homepage – For More Information

Access Bank Transfer Code

Access Bank Transfer Code 2021: Now as an Access bank customer you can enjoy Transfer Code, Mobile Banking and USSD Code for Transactions you can transact from your comfort zone.

In this article, I will show you how to use the Access bank USSD code to manage your account. Learn how to use the Access bank code for easy transactions.

This is made possible with the phone number that u used during account registration. I will show you a guide and steps to Access the bank USSD code. This reduces the stress of going to the bank or ATM stand to send funds.

Features

  • Transfer money from Access bank to Access bank and from Access bank to another bank.
  • Buy Airtime
  • Check Account Balance
  • Pay Utility Bills
  • Pay Merchants

How to Activate Access Bank USSD Banking

Please note that before you activate your Access Bank USSD code, the phone number you want to use must be linked to an Access bank account.

For you to activate access bank mobile banking, you need to have the following;

  • Accounts must be owned by a sole signatory
  • Have a BVN
  • It must be naira denominated
  • And no restriction must be on the account.

Now you can dial *901#, enter your account details as required. Make sure your ATM card is available when the code is dialed. You will be asked to enter the last four digits and last 6 digits of your ATM card.

Access Bank Transfer Code *901#

Features Short Code
Airtime for self *901*Amount#
Airtime for others *901*Amount*Phone Number#
Account Opening *901*0#
Data Purchase *901*8#
Balance Enquiry *901*5#
Fund Transfer to Access Bank *901*1*Amount*Account Number#
Fund Transfer to Other Banks *901*2*Amount*Account Number#
Merchant Payment *901*3*Amount*Merchant Code#
Bill Payment *901*3#
OTP Generation *901*4*1#
  • If you want to transfer money to other Access bank accounts. Dial *901*1*AMOUNT*NUBAN Account Number#. The service attracts ₦20 charge
  • To transfer from Access Bank to other banks aside access bank: Dial *901*2*AMOUNT*NUBAN Account Number#. The service attracts ₦50 + ₦2.50 (VAT) charges

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