Ways to Check a Business with Better Business Bureau (BBB) in 2020

Filed in Articles by on October 22, 2020

Ways to Check a Business with Better Business Bureau (BBB) in 2020.

Business with Better Business Bureau: The Better Business Bureau (BBB) is a non-profit consumer protection agency operating in the United States and Canada.

The BBB helps individuals find and recommend businesses, brands, and charities they can trust. Businesses are given grades between A+ and F depending on numerous factors that affect their dependability and credibility.


Ways to Check a Business with Better Business Bureau (BBB)

Checking a business with the Better Business Bureau (BBB) is quite easy. The BBB allows you to see reviews, find resolved and unresolved complaints against a company, and also get general ratings about a company.

This article will guide you on how to check a business at the better business bureau (BBB), understanding a BBB report, how to file a BBB complaint, and what happens when a complaint is made to the BBB.

How to Check a Business with BBB

To find local BBB accredited businesses, follow these steps:

1. Visit the Better Business Bureau website at www.bbb.org.

2. Select the FIND YOUR BBB tab.

3. Type in your city and state or zip code.

4. Select the Search button. You will be redirected to the appropriate page where you can use the search tool to search for categories or specific local businesses.

To search for a specific business name, choose the Name option above the search bar. For example, you could search for “Rick’s Auto Repair.” You will see a list of options. Once you choose the business, you will see the BBB rating and any reviews or cases related to your search.

To search a category, select the Category option and fill in the type of service you are seeking. For example, you could type “auto repair.”

You will be provided with a list of accredited options that fit your search category. From here, you can view the Better Business Bureau Profile to see a rating or request a quote.

To find information on a specific business, follow these steps:

1. Select the FIND A BUSINESS tab from the Better Business Bureau Home page at www.bbb.org.

2. Type in the name of the business and the approximate city and state.

3. Tap the Search button.

4. Click the business from the list of displayed options. Now that you have found your business and selected it, you can read the BBB’s report.

Understanding a BBB Report

1. Check the business’s BBB rating: The rating, which will range from A+ to F, will be displayed prominently at the top of the profile page. Click the link reading “Reason for Rating” to learn more about the factors determining the company’s rating. Occasionally, businesses will be listed on the BBB website but will not have a rating.

This means that the BBB has not gathered enough information on the company to issue a rating. The BBB ratings grades are based on a business’s:

a. Type of business and time in the industry.

b. Complaint history with BBB.

c. Engagement in transparent business practices.

d. Failure to honor BBB commitments.

f. Known advertising issues.

g. Licensing and government actions brought against the business.

2. Check to see if any complaints have been filed against the business: Consumers can file official complaints against a business with the BBB, and these complaints (and their status) are available on the “Complaints” tab on the profile page. Complaints are listed for the last three years.

3. Read customer reviews: Consumers can post reviews outlining their own personal experiences with the business. Customer reviews are great for learning about how the business delivers specific services.

In addition to being able to read customer reviews, the BBB website also allows consumers to rate their customer experience based on whether they had a positive experience, neutral experience, or negative experience. When provided, there is also the option to see trends in customer review experiences.

How to File a BBB Complaint

The following are the steps to file a complaint to the BBB:

1. Consider filing a complaint with the BBB

Part of the reason why the BBB is so respected is that they allow consumers across the country to report businesses through the use of the same complaint filing formats and procedures.

Once the complaint is received the BBB acts as an impartial mediator and provides access to dispute resolution tools in order to resolve the complaint.

2. Determine whether a complaint needs to be filed with the BBB

If you have had an unpleasant experience with the company you searched for, it may be a good idea to file a complaint in order to hopefully prevent future consumers from also having a similarly bad experience. The BBB handles complaints between consumers and businesses.

They do not handle employment law disputes, discrimination or healthcare claims, nor matters currently or already litigated.

3. Submit your BBB complaint online

You can submit a complaint through the BBB online website. Within two business days, all the information that you submitted is forwarded to the business, which will then have 14 days to respond. If the response is not received within 14 days, the BBB will send the business a second complaint.

BBB will provide you with an update regarding whether a response has been received or not. BBB complaints are typically resolved within 30 business days.

What Happens When a Complaint is Made to the BBB?

The BBB collects information from both parties in the complaint and employs various dispute resolution tactics in order to prevent the dispute from going to court. The different dispute resolution processes that the BBB facilitates include:

1. The BBB can provide a trained mediator to assist both you and the business with coming to mutually-agreed-upon solutions for the dispute at issue.

2. Informal dispute resolution is provided by a professionally-trained hearing officer who listens and makes non-binding decisions aimed at resolving the dispute.

3. Binding arbitration is provided by a trained arbitrator who listens to both parties, weighs in on the evidence presented, and renders a decision regarding dispute resolution which all parties must follow.

In order for arbitration to be binding, both parties must agree to accept the arbitration decision.

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CSN Team.

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