GT Bank Nigeria Customer Service Contact and Online Chat

Filed in Articles by on July 5, 2022

GT Bank Customer Service

Guaranty Trust Bank has built a strong reputation as an outstanding bank, serving the lending needs of real estate professionals, providing top-notch banking products and services.

Guaranty Trust Bank is at the forefront of innovation and ingenuity in the Nigerian banking system. They have devoted it to conceptualizing and instituting new ways of satisfying customers’ needs across the Federation.

The bank provides a high level of customer service aims to increase customer satisfaction and Guaranty Trust Bank is reputed as the first to introduce an electronic notification system – Guaranty Trust Electronic Notification System (GeNS).

GTBank Customer Service

In order for the bank to increase customer satisfaction with their product and services, it has taken innovative steps to tackle issues related to customers’ complaints and has substantially upgraded their customer services.

The customer service policy of the bank provides a step-by-step guide to customers on how to log complaints and how the bank addresses them.

Channels Through Which the Bank Receive Complaints 

1. A feedback/complaint form provided on the website ( or Mobile Applications.

2. Interactive Contact Center (GTConnect) on 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900, 737 to speak with a customer service representative.

3. Email [email protected].

4. Social media: Twitter (@gtbank_help), Facebook (@gtbank)

5. Online Chat with Customer Care via the web chat platform on the website

6. Visit any GTBank branch to speak directly to customer service representatives.

What Does Customer Care Require to Treat Your Complaint?

1. Your Account details: Account number and name.

2. The Product/Service you are dissatisfied with.

3. Other information about the complaint. Where applicable, include copies of relevant documents.

4. Transaction details, e.g: (Amount, ate of transaction, channel used for the transaction, transaction references number, etc).

5. Propose actions to resolve your complaint.

GTBank Live Chat

GTBank Live Chat is a feature on the website that enables faster response to Customer’s needs and complaints.

The service enables customers of the bank to online with a customer care representative about selected products and services, without having to make a phone call or visit a branch.

Complaints Treated on The Live Chat Platform Include:

1. Bill Payment

2. Funds Transfer

3. Dispense Error

4. Account balance inquiry

5. Online banking inquiries

6. ATM card block request

7. Card transaction issues

8. Card PIN reissue request

9. Dormant account reactivation

10. Account reactivation

11. Statement of account request

12. Cheque book request

13. Enquiries for Non-Resident Nigerian Services

GTBank is dedicated to providing customer services and correct inconveniences that may arise.

The Live Chat platform gives you the opportunity to quickly reach out to a Customer Care representative concerning your account or general enquiries.

CSN Team.

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