Union Bank Customer Care Line, How to Make a Complaint : Current School News

Union Bank Customer Care Line, How to Make a Complaint

Filed in Articles by on April 20, 2022

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– Union Bank Customer Care Line –

In this article, you finally will learn how to reach out to the Union Bank customer care line to make all your complaints. Union Bank support care helps solve all the problems you encounter while banking with them.

Union Bank Customer Care Line, How to Make a Complaint

Union Bank Customer Care Line

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

WhatsApp: 09070070001
Union care: +234-1-2716816 and 07007007000
Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Email: [email protected]

How to Make a Complaint?

You can make a complaint through any of our contact channels (email, WhatsApp, phone, social media) or visit any of our branches.

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Basic Information You Will Need to Make a Complaint

You will need:

1. Full name

2. Account Number

3. What product or service the complaint is about

4. Description of the complaint

5. Date of transaction and amount involved (if applicable)

6. Documents which support the complaint (if applicable)

Can I make a complaint on behalf of someone else?

When a complaint is received on behalf of someone, we would require written authorization of the customer or estate trustees (in case of a deceased customer) that the third party is acting on their behalf, before treating the complaint.

How do you resolve complaints?

We would investigate the issues raised and provide feedback on the resolution action taken.

May I appeal a decision?

Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to Head, Customer Experience. This person will ensure that a review is conducted. They then communicated the decision to the customer.

If the customer is still dissatisfied with appeal outcome, he/she may seek an external review. Options include;

1. Consumer Protection Dept, ([email protected])
Central Bank of Nigeria
Central Business District
Garki Abuja

2. Consumer Protection Council ([email protected])
Plot 1105 Dar Es Salaam Street
Off Aminu Kano Crescent
Wuse II Abuja

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About Union Bank

Union Bank is Nigeria’s most reliable and trusted banking partner. We make lives better by delivering the simplest, smartest solutions and guaranteeing the best experience every time.

Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients.

With a robust geographical network comprising over 284 service centres and over 934+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

Aggressive execution of our strategy is underway, leveraging a robust transformation team largely focused on people, processes and technology.

Vision

Union Bank is Nigeria’s most reliable and trusted banking partner.

Mission

Union Bank makes lives better by delivering the simplest, smartest solutions and guaranteeing the best experience every time.

Core Values

Finding simpler and smarter ways to do things better every time. We are a forward-thinking bank.

Visit Homepage – For More Information

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FAQs on Union Bank Customer Care Line

Below are the frequently asked questions on Union bank customer care line

1. Can I make funds transfer on all account types?

No, you can only make transfers from your individual current or savings account.
You cannot transact with the following account types: Corporate Accounts, Joint Accounts, Target Savings Accounts & Domiciliary accounts.


2. What is the charge for funds transfer?

The charge for fund transfer to other banks is ₦52.50 per transaction. It is free to other UBN accounts.


3. Daily cumulative transfer limit allowed?

Just to help you keep track of your spending, there is a daily cumulative amount of ₦200,000, you’re welcome.


4. What is the limit for Airtime Purchase?

We know you’re a big boy/girl therefore a daily cumulative limit of ₦20,000 (Self & 3rd Party) is available.


5. Is there a cost to register on *826#?

Registering on *826# is absolutely free!! Just dial *826# to register. The registration is only done once you dial the numbers for the first time.


6. How can I transfer money from Zenith Bank without debit card?

To transfer money from Zenith bank to friends and family, kindly Dial *966*Amount*Account Number# (e.g. *966*5000*1233567892#) from the phone number you registered with Zenith Bank, then follow the on-screen prompts.


7. How do I activate Zenith mobile transfer?

Dial the Zenith bank transfer code on your phone, i.e., *996#


8. What is USSD pin in Zenith Bank?

Simply dial *966*00# with your AlertZ number.


9. Can I make a transfer without ATM card?

Yes, you can.


10. Does Zenith Bank do MoneyGram?

With Zenith’s MoneyGram services, we assure you of receiving your money from Monday through Friday nationwide and from selected locations.


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CSN Team.

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