How to Make a Complaint at Union Bank Customer Care : Current School News

How to Make a Complaint at Union Bank Customer Care

Filed in Articles by on April 25, 2022



– Union Bank Customer Care –  

Union Bank Customer Care – In this article, you finally will learn how to reach out to Union Bank customer care to make all your complaints. The Bank support care helps solve all the problems you encounter while banking with them.

How to Make a Complaint at Union Bank Customer Care

About Union Bank

Union Bank is Nigeria’s most reliable and trusted banking partner. We make lives better by delivering the simplest, smartest solutions and guaranteeing the best experience every time.

Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients.

With a robust geographical network comprising over 284 service centers and over 934+ ATMs spread across Nigeria, we have remained committed to helping individuals, families, and businesses grow for nearly a century.

Additional Information

We are committed to being widely recognized as Nigeria’s most reliable and trusted banking partner.

Our ambition is hinged on successfully delivering against six strategic pillars. This includes the quality of our customer experience, client base, talent, banking platform, professional standards, and earnings.

Aggressive execution of our strategy is underway, leveraging a robust transformation team largely focused on people, processes, and technology.

Union Bank Transfer Code


Union bank transfer code allows you to transfer money from Union bank to another bank. It is also a platform, where you can easily check your account balance on the go.

Currently, almost all Nigerian banks have introduced their mobile banking and provided a transfer code for all their customers. You can also call it Union Bank Mobile Money recharge code.

Union bank transfer code is now available for all its users. And the company has made it much easier and faster for everyone in their service.

Benefits and Features

1. You can send money to other banks

2. You can buy airtime for yourself and others

3. Check your account balance

4. You can open an account

5. You can save for the future

6. Pay your bills

How to Register for Union Bank Transfer Code

Before you can continue with the transfer code, complete the registration and fortunately, you can easily complete the registration without stress.

Anyway, you must have an account with Union bank, before you can continue the offline registration. The Union bank transfer code is *826#.

And yes, it is absolutely free to register. All you have to do is to dial *826# to register.

Understand that you must dial the code from the number that was officially registered with the company. And the registration is only done once you dial the numbers for the first time.


Union Bank Customer Care Line

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

WhatsApp: 09070070001
UnionCare: +234-1-2716816 and 07007007000
Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Email: [email protected]

How to Make a Complaint?

You can make a complaint through any of our contact channels (email, WhatsApp, phone, social media) or visit any of our branches.

Basic Information You Will Need to Make a Complaint

You will need:

1. Full name

2. Account Number

3. What product or service the complaint is about

4. Description of the complaint

5. Date of transaction and amount involved (if applicable)

6. Documents that support the complaint (if applicable)

Can I make a complaint on behalf of someone else?

When a complaint is received on behalf of someone, we would require written authorization of the customer or estate trustees ( in case of a deceased customer) that the third party is acting on their behalf, before treating the complaint.

How do you resolve complaints?

We would investigate the issues raised and provide feedback on the resolution action taken.

May I appeal a decision?

Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to the Head, Customer Experience who will ensure that a review is conducted and the decision communicated to the customer

Also, if the customer is still dissatisfied with the appeal outcome, he/she may seek an external review. Available options include;

1. Consumer Protection Dept, ([email protected])
Central Bank of Nigeria
Central Business District
Garki Abuja

2. Consumer Protection Council ([email protected])
Plot 1105 Dar Es Salaam Street
Off Aminu Kano Crescent
Wuse II Abuja

Visit Homepage – For More Information

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CSN Team.



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