How to Make a Complaint at Union Bank Customer Care

Filed in Articles by on February 20, 2024

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Union Bank customer care serves as the support system for customers of Union Bank Nigeria. They aim to provide efficient and effective assistance in addressing inquiries, and concerns, and resolving issues. 

Union Bank Customer Care

Also, with a team of knowledgeable and friendly representatives, the customer care service is designed to foster a positive and reliable relationship between the bank and its customers.

Union Bank customer care uses modern ways of talking to customers. This gives you the freedom to pick the way that works best for you.

Let’s see how Union Bank customer care works!

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How to Contact Union Bank Customer Care

In case you need help or have a problem with Union Bank, you can simply reach out to their customer care for assistance.

There are different means of reaching them, such as using WhatsApp, emailing, calling, and even visiting their branches.

Here are some options:

1. WhatsApp: You can chat with them on WhatsApp by saving the number 09070070001 to your contacts.

2. Phone: Call UnionCare at +234-1-2716816 or 07007007000 if you need to talk to someone.

3. Whistle Blower Hotlines: If you have any questions or concerns or want to report something anonymously, you can use the Whistle Blower Hotlines at 0800 847 6337.

4. Email: Send an email to the address provided.

5. Branch Visit: You can also visit one of their branches and speak to a person in person.

6. Social Media: You can report any problems or concerns you have directly to Union Bank on their social media platforms like X (formerly Twitter) and Facebook.

Essential Info You Should Have to File a Complaint

To make a complaint, make sure you have these details ready:

1. Your full name: The account name you choose.

2. Account Number: The number assigned to your account.

3. What you’re complaining about: State the product or service that is responsible for the problem.

4. Describe your complaint: Tell me what happened and why you’re not glad.

5. Date and amount: If the complaint is related to a transaction, put the date and the amount of money.

6. Any documents that prove your complaint: Make sure you have all the papers or proofs you need in case you are asked for them.

Can I Make a Complaint on Behalf of Someone Else?

If you’re making a complaint for someone else, such as a friend or family member, make sure to have written permission from that person before submitting the complaint.

This can be a simple note or letter where they say it’s okay for you to handle the complaint for them. 

If the person is no longer around (in the case of someone who has passed away), the bank would need authorization from the estate trustees. 

This is just to make sure they have the proper permission before looking into and addressing the complaint. 

How Can I Appeal a Decision?

To appeal a decision, write a letter within 30 days to the Head of Customer Experience if you’re not satisfied with the resolution. 

They will review the situation and inform you of the outcome. 

If the internal appeal is not satisfactory, you can consider external review options. The options include:

1. Consumer Protection Dept

Central Bank of Nigeria

Central Business District

Garki Abuja

2. Consumer Protection Council 

Plot 1105 Dar Es Salaam Road

Off Aminu Kano Crescent

Wuse II Abuja

Union Bank Customer Service is always available to make your banking easy.

Be assured that they do not see you as just a number, you are a valued member.

What you need is their top priority, and they are committed to assisting you in any way they can.

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