Zenith Bank Customer Care Numbers, Email Address, and Live Chats

Filed in Articles, Banking Guide by on May 29, 2023

Without quality Customer care Service, there will be no harmony in business. So, in order to reduce your customer complaints, you need to create outstanding services and engage with your customers. Check out Zenith Bank Customer Care.

Zenith Bank Customer Care Numbers, Email Address, and Live Chats

There are many reasons you would want to speak to a customer service representative. It could be because of a problem with a device you bought from them, issues with the cell phone network, failure of your line to activate, or failure to load credit on your line.

The ways you can use to contact customer service include live chat, phone, email, help desk, and social media.

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Email support is another great way that can help you communicate with a customer service agent. Emails are not as rapid as a live chat or the phone, but they work really well.

The good part about using email support is that you can email day or night. You also have plenty of time and space to describe your issue.

About Zenith Bank

Zenith Bank Plc was established in May 1990 and started operations in July of the same year as a commercial bank.

The Bank turned out to be a public limited company on June 17, 2004 and was listed on the Nigerian Stock Exchange (NSE) on October 21, 2004, following a highly successful Initial Public Offering (IPO).

Zenith Bank Plc currently has a shareholder base of about one million and is Nigeria’s biggest bank by tier-1 capital.

Headquartered in Lagos, Nigeria, Zenith Bank Plc has more than 500 branches and business offices in prime commercial centers in all states of the federation and the Federal Capital Territory (FCT).

Zenith Bank Direct

Zenith Direct is a 24/7 Interactive Solution Centre that provides its customers with world-class service and an excellent banking experience. It is available 24 hours, 7 days a week on all social media platforms, by email, and by telephone.

Their services are offered through a menu-driven self-service, phone interactions, social media platforms, and live interactions (chat) with well-trained customer service executives.

1. Phone Channel

2. The IVR (Interactive Voice Response) – menu-driven self-service

3. Phone call interaction with Customer Service Executives

4. Email Channe[email protected]

5. Social Media(Twitter, Facebook, Instagram, Google+, YouTube)

6. Web Chat via our Live Chat onwww.zenithbank.com

Zenith Bank Direct Customer Contact Center

[email protected]

234-1-2787000, 0700ZENITHBANK

Zenith Bank Account Opening

For questions about your current/savings/fixed deposit account or all other accounts –
[email protected]
+234-1-2787000, 0700ZENITHBANK

Zenith Bank Internet Banking

For questions about your Internet banking account
[email protected]
234-1-2787000

Zenith Bank Card Services

For questions about your Card (MasterCard, Vpay, VisaCard, and any other type of card)
[email protected]

234-01- 2781740, 2782273

Hotline: 0700 ZENITHBANK

Zenith Bank Corporate Internet Banking

For questions about our Corporate Internet Banking
[email protected]
234-1-2781543, 2782734, 2784056, 2781588, 2781555, 2781568, 2787000

Zenith Registrars Limited

For questions about our Corporate Internet Banking
[email protected]
234-1-2708930-4

Zenith Bank E-Business

For questions about our e-products and services
[email protected]
234-1-2787000, 0700ZENITHBANK

Zenith Bank Insurance Company

For questions about our e-products and services
[email protected]
234-1-2783411, 2783421, 2701004-5, 4613704

FAQs on Zenith Customer Care

Below are the frequently asked questions on Zenith Customer Care

1. Can I open a zero account with Zenith Bank?

According to the Bank, the minimum account opening balance requirement of between N50,000 and N250,000


2. Can I open a Zenith Bank account without BVN?

Yes you can


3. How can I transfer money from Zenith Bank without debit card?

To transfer money from Zenith bank to friends and family, kindly Dial *966*Amount*Account Number# (e.g. *966*5000*1233567892#) from the phone number you registered with Zenith Bank, then follow the on-screen prompts.


4. How do I activate Zenith mobile transfer?

Dial the Zenith bank transfer code on your phone, i.e., *996#


5. What is USSD pin in Zenith Bank?

Simply dial *966*00# with your AlertZ number.


6. Can I make a transfer without ATM card?

Yes, you can.


7. Does Zenith Bank do MoneyGram?

With Zenith’s MoneyGram services, we assure you of receiving your money from Monday through Friday nationwide and from selected locations.


8. Can I use online banking without ATM card?

You can activate your net banking account without visiting a bank branch just by entering your debit card details


9. Can I receive dollars in my Zenith Bank account?

Yes, you can.


10. What is sort code number?

A sort code is a 6 digit number that identifies your bank


We believe this Guide on Zenith Bank Customer Care Numbers, Email Addresses, and Live Chat is helpful to you.

CSN Team.

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