An Appraisal of The Roles And Position Of Confidential Secretaries In The Civil Service Of Anambra State Problems and Strategies for Improvement
TABLE OF CONTENTS
Title – – – – – – – – – i
Approval – – – – – – – – ii
Dedication – – – – – – – – iii
Acknowledgements – – – – – – iv
Table of contents – – – – – – – vi
CHAPTER ONE
Introduction – – – – – – – 1
CHAPTER TWO
Review of the Literature – – – – – 6
Cadre of confidential secretaries attached to
office in the civil service – – – – – 7
Change in Nomenclature of secretaries as implemented by presidential task – – – 8
Entry qualification into the confidential secretaries position in the Anambra State Civil services – 16
Problems of secretaries and strategies for
Improvement – – – – – – – 18
Classification of confidential secretaries in the
civil service of Anambra State – – – 32
Summary of the literature – – – – – 34
CHAPTER THREE
Summary, Conclusion and Recommendations
Summary – – – – – – – – 37
Conclusion – – – – – – – – 38
Recommendations – – – – – – 39
References – – – – – – – – 42
INTRODUCTION
An office cannot effectively function without a secretary. A secretary is very important in every organization. Secretary is the pillar of every organization.
The objectives of an organization can hardly be achieved if a secretary is not employed. The success or failure of any organization depends on the secretary. The impression the secretary creates influences the attitude of the public towards the organization.
Every secretary must be able to handle office equipment such as typewriter, converting handwritten materials into printed forms mailroom equipment, dispatch and receive of mails telephone instrument for communication purposes and the computer, powerful equipment which renders itself to various uses.
All these activities and many others are not described here from the duties attributable to confidential secretaries.
Therefore, before appraising the major roles confidential secretaries play in the civil service of Anambra State. Let us have a brief concept of what a secretary means. The confidential secretary has been defined in various ways.
A confidential secretary is assistance to an executive possessing a mastery of the office, the person must demonstrate the ability to accept responsibility without direct supervision assigned direction.
A mere servant, his position is that he has to do what he is told and no person can assume he has any authority to represent anything at all. The above definition was made when the education status of secretaries has not been enhanced and their duties not clearly identified.
As time goes on the positive of confidential secretaries has started to experience what can be termed as the modification is occasioned by technological development, which afforded advancement in the secretarial field.
Many scholars and associations formulated a coherent definition of secretary. Homby (1942) in his dictionary identified a secretary as: An employee in an office who deals with correspondence keeps records, make arrangement and appointment for a particular member of the staff and usually called private secretary.
The importance of a secretary and his work in any organization cannot be overemphasized he is the gateway of every employer as he is the first person to be seen.
REFERENCES
Homby A.S (1943) Oxford Advanced Learners Dictionary
Homechine, P.C. (1983) Personal Management and Industrial Relations
Okafor C.C (1989): Secretarial Duties Federal Polytechnic Oko.
Shaw J. (1977): Secretarial Management Nigeria Ethiopia Publishing Corporation.
