Performance Management of Civil Service In Enugu State, Nigeria, 1999 – 2011
Performance Management of Civil Service In Enugu State, Nigeria, 1999 – 2011.
ABSTRACT
This study is an investigation of performance management in Enugu civil service 1999 – 2011. At a close watch of the performance position of the service, one cannot help posing a number of questions on its main problem areas of employee training and development, appraisal and performance.
The questions are (1) what are the problems of performance management of civil service in Enugu State? Did performance appraisal impede performance management of civil service in Enugu State what measures were employed to engender performance management in Enugu State civil service.
Based on the above research questions, the study tested the hypotheses that performance management was significantly enhanced through training and retraining of staff, promotions, high salaries and granting of housing and car loans.
Staff appraisals contributed positively towards performance management in Enugu State civil service. There existed measures that were be employed to engender performance management in Enugu state civil service.
The population of the study was established and put at about 10,100. From this, a sample size of five percent (505 persons) was drawn. The procedure was abinitio stratified.
TABLE OF CONTENTS
Title page … … … … … … … … … i
Certification … … … … … … … … ii
Approval page … … … … … … … … iii
Dedication … … … … … … … … … iv
Acknowledgement … … … … … … … v
Table of Contents … … … … … … … … vii
List of Tables … … … … … … … … x
List of Figures … … … … … … … … xii
Abstract … … … … … … … … … xiii
CHAPTER ONE: INTRODUCTION … … … … … 1
1.1 Background to the Study … … … … … 1
1.2 Statement of the Problem … … … … … 6
1.3 Objectives of the Study … … … … … … 12
1.4 Significance of the Study … … … … … 13
1.5 Scope and Limitations of the Study … … … … 14
CHAPTER TWO: LITERATURE REVIEW … … … … 16
2.0 LITERATURE REVIEW … … … … … … 16
(a) Historical Development of the Civil Service in Nigeria … 16
(b) Contending Issues in Performance Management of Enugu State Civil Service … … … … … 21
(c) Enhancement of Performance Management of Enugu State Civil Service … … … … 44
(d) Barriers to Performance Management of Civil Service in Enugu State … … … 54
(e) Remedies to the Challenges of Performance Management of Enugu State Civil Service … 61
2.1 Gap in Literature … … … … … … 74
2.2 Theoretical Framework … … … … … 74
2.4 Justification for the Adoption of the Theory … … 77
2.5 Hypotheses … … … … … … … … 80
2.6 Operationalisation of key Concepts … … … … 80
CHAPTER THREE
3.0 STUDY AREA AND RESEARCH PROCEDURE … … 83
3.1 Study Area: Enugu State … … … … … 83
3.2 Research Procedure … … … … … … 91
3.2.1 Research Design … … … … … … … 91
3.2.2 Sources of Data Collection … … … … … 91
3.2.3 Population of the Study … … … … … … 92
3.2.4 Sample and Sampling Procedures … … … … 94
3.2.5 Method of Data Collection … … … … … 95
3.2.6 Reliability and Validity of Instruments … … … 96
3.2.7 Method of Data Presentation and Analysis … … 96
CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND FINDINGS … … 98
4.1 Data Presentation and Analysis … … … … 98
4.2 Findings … … … … … … … 117
CHAPTER FIVE: DISCUSSIONS … … … … 122
CHAPTER SIX: SUMMARY, RECOMMENDATIONS AND CONCLUSION … … 153
6.1 Summary … … … … … … 153
6.2 Recommendations … … … … … 155
6.3 Conclusion … … … … … … 157
BIBLIOGRAPHY … … … … … … 159
APPENDICES
INTRODUCTION
Background to the Study
With the coming of globalization era, government organizations around the world will face the challenges in the new century of complex governance from both internal and external environments.
The spillover effect of functions, the linking effect of issues and the involving of pluralistic actors have appeared in a number of new public issues and public affairs.
The effects not only increase the complexity of public governance but also cause public organizations, within the pluralistic governance ability to ensure the delivery of quality services.
In this regard, the civil service is an institution saddled with the responsibility of designing, formulating and implementing public policy, and discharging government functions and development programmes in an effective and efficient way.
In many African countries especially Nigeria, development efforts and government policies are threatened by the incompetency and ineffectiveness of the civil service.
Bibliography
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