The Impact of Training and Development on Employee Performance in Radisson Blu Anchorage Hotel


The quality of human resources is an asset to any organization and as a result, training has become an issue that has to be faced by every organization.

The amount and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of the existing workforce, and importantly the extent to which the organization supports the idea of internal career development.

Most organizations meet their needs for training in an impromptu and haphazard way while others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training.

This study, therefore, sought to determine the impact of training and development on employee performance in Radisson Blu Anchorage Hotel.

The study assessed the training and development process of Radisson Blu Anchorage Hotel and whether training has improved employee performance.

A questionnaire was designed using structured questions to collect primary data from employees of Radisson Blu Anchorage Hotel.

The findings of this research indicated that the various training undergone in Radisson Blu Anchorage Hotel has an impact on employee performance but the management needs to look into the training package. 


The need for employee‟s retention has encouraged employers to pay attention towards employee development through training in order to keep them motivated.

Training with development as a function of human resource management is concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings.

For the organization, training and development lead to improved profitability while cultivating more positive attitudes toward profit orientation.

For the individuals, training and development improve job knowledge while also helping in identifying the goals of the organization.

Training and development can be defined as the planned learning experiences that teach employees how to perform current and future jobs.

According to Raja, Furqan and Muhammad (2011: P. 7), training and development have become the most important factor in the business world today, because training increases the efficiency and the effectiveness of both employees and the organization.

Training is a systematic restructuring of behaviour, attitude, and skills through learning, education, instruction, and planned experience.

Training is designed to change or improve the behaviour of employees in the workplace so as to stimulate efficiency.

The cardinal purpose of training is to assist the organization achieves its short- and long-term objectives by adding value to its human capital.

Training and development are not undertaken for the sake of training, but rather are designed to achieve some needs.


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CSN Team.

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