50 Case Manager Interview Questions and Answers in 2024

Knowing the most common case manager interview questions, of course! In the healthcare industry, case managers are essential, and finding work in this profession can be highly difficult.

Therefore, how can you ensure that you’re ready for the interview process? However, we are excited to provide you with a list of the top 50 case manager interview questions, as well as sample answers to help you prepare.

So, whether you’re just starting or seeking to change careers, read on for all the tips and tactics you’ll need to succeed.

50 Case Manager Interview Questions

1. What was your most challenging case? Most Rewarding?

2. How do you approach a recent case? What do you do to better understand the circumstances/people involved?

3. Your case includes a family member with special needs. What resources might you suggest for them?

4. How do you work with angry or violent people? How do you deal with working under this type of stress?

5. When working cases, how do you motivate yourself and ensure all paperwork, visits, and other work gets done?

6. What training or experience has prepared you to excel in this role?

7. What specific interests or specialties do you have in case management if any?

8. Walk us through your typical day at work.

9. What information do you need to have to create the patient’s health care plan?

10. How do you manage transitions in a patient’s health care plan?

11. How much negotiation do you have to do on a day-to-day basis?

12. How would you rate yourself on providing necessary information to a patient’s entire care team?

13. Describe a time you worked with members of a patient’s care team to achieve a significantly successful outcome.

14. Describe a time you communicated complex medical information to the patient in a way that was easy for them to understand.

15. How do you work with your patients to evaluate the care they received while in the hospital?

16. How would you minimize your patient’s time in the hospital?

17. What is your experience with helping families arrange long-term care for patients?

18. Recall a time you had to manage conflicting priorities.

19. In what ways have you shown cultural sensitivity?

20. What’s stressful about being a case manager?

21. How do you show leadership in this position?

22. Are You Willing to Work Weekends and Be On-Call?

23. How Would You Handle an Irate Client?

24. Can You Describe a Situation in which You Made a Difference for a Patient?

25. What do you feel is the most important contribution you have made in a previous case manager position?

26. How do you deal with working with clients who may have committed criminal or unethical acts?

27. Did you ever have a conflict with a supervisor? Please tell me how you handled it and what the resolution was?

28. What steps do you take to ensure that client confidentiality is properly safeguarded?

29. Would you give me a quick overview of [company]?

30. Can you describe your role?

31. How do your role and team fit into the company and its goals?

32. What do you love about your job? Your company?

33. Is there anything we can do to help you and your team meet your goals?

34. What are the growth plans for your company this year? Your team?

35. How can we help you meet your long-term goals?

36. What will you need from us in the future?

37. Why do you want to become a Case Manager?

38. What are your weaknesses?

39. What are your strengths?

40. What is the duty of a case manager?

41. What are the qualities of a good case manager?

42. Why did you leave your job?

43. What are your goals as a case manager?

44. If your former boss is to be here, what will he say about you?

45. What are your salary expectations?

46. What will you do if a conflict should arise in this company?

47. Have you had an issue with a co-worker and how did you resolve it?

48. Would you like to move?

49. What have you achieved so far?

50. Do you have questions to ask?

Case Manager Job Responsibilities/Requirements

Responsibilities

1. Coordinate and provide care that is safe, timely, efficient, fair, and client-centered.

2. Handle case assignments, draft service plans, review case progress, and determine case closure.

3. Help clients achieve wellness and autonomy.

4. Facilitate multiple care aspects (case coordination, information sharing, etc.).

5. Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

Requirements

1. Proven working experience in case management, including as a nurse, medical, mental health care manager, or a related job.

2. Excellent knowledge of case management principles, healthcare management, and reimbursement.

3. Previous experience with psychological aspects of care.

4. Effective communication skills.

5. Excellent organizational and time management skills.

6. BS degree in the related healthcare field. 

Case manager interview questions are not inherently difficult, but like any professional interview, you need to take adequate time to prepare and practice.

Amazing right? With these pointers, you’ll be well on your way to nailing your case manager interview. Just remember to be honest, confident, and true to yourself.

Don’t forget to do your research! You should be familiar with the specific organization with which you are interviewing.

With a little preparation, you’ll be one step closer to landing your dream job as a case manager. Now get out there and show them what you have!