15 Support Worker Interview Questions and Answers.
Support Worker Interview Questions: In this article, we explore some of the most common support worker interview questions along with some great answers to help you get the job. Let’s begin!
1. Tell Me About Yourself
How you answer this question will determine your first impression. If you hesitate on the answer and not quite certain on what to say, your lack of confidence is already showing.
If you start by listing all your greatest accomplishments, your ego might look a little too big. You need to find a good balance between being confident and not exaggerated.
The best way to prepare for this question is to prepare a brief summary explaining who you are. Skip your personal history and give about 2-3 sentences about your career path and how you ended up in this interview, applying for this job.
2. What Have You Learned From Mistakes on the Support Worker’s Job?
Candidates without specific examples often do not seem reliable. However, the example you provide should be fairly inconsequential, unintended, and a learned lesson should be gleaned from it.
Moving ahead without group assistance while assigned to a group project meant to be collaborative is a good example.
3. What Challenges Are You Looking for in This Support Worker Position?
This is a typical interview question to determine what you are looking for you in the next job and whether you would be a good fit for the position being hired for.
The best way to answer questions about the challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job.
You can also mention that you are motivated by challenges, that you have the ability to effectively meet challenges, and the flexibility and skills necessary to handle a challenging job.
4. Why Do You Want This Support Worker Job?
Companies want to hire people who are passionate about the job, so you should have a great answer about why you want the position. And if you don’t, you probably should apply elsewhere.
First, identify a couple of key factors that make the role a great fit for you, for example, “I love customer support because I love the constant human interaction and the satisfaction that comes from helping someone solve a problem”.
Then share why you love the company for example “I’ve always been passionate about education, and I think you guys are doing great things, so I want to be a part of it”.
5. Describe a Typical Work Week for Support Worker Position?
Interviewers expect you to discuss what you do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it.
The more you can connect your past experience with the job opening, the more successful you will be at answering the questions.
It should be obvious that it’s not a good idea to talk about non-work related activities that you do on company time Keep your answers focused on work and show the interviewer that you’re organized and efficient.
6. What is Your Biggest Weakness?
No one likes to answer this question because it requires a very delicate answer. You can’t lie and say you don’t have one; also, you can’t trick the interviewer by offering up a personal weakness that is really strong and you shouldn’t be so honest that you throw yourself under the bus.
Think of a small flaw like “sometimes I get sidetracked by small details”, “I am occasionally not as patient as I should be with subordinates or co-workers who do not understand my ideas”.” Add that you are aware of the problem and that you are doing your best to correct it.
7. What Are Your Strengths?
This question may seem technical, however, remember to illustrate strengths that will benefit the employer and are relative to the position. For example being a problem solver, a motivator, natural leader, the ability to perform under pressure, a positive attitude, and loyalty.
Also, mention that you are an excellent team player and demonstrate a genuine lack of self-awareness. Beyond this, present your strengths with confidence.
8. Can You Outline a Stressful Experience That You Have Had, and How You Handled it?
With this question, the hiring manager wants to know about your ability to work under pressure. Unfortunately, support workers encounter situations that range from stressful to harrowing.
When answering this question, provide examples and situations where you had to deal with a stressful situation in previous roles.
9. Describe How You Would Assess a Client’s Needs?
As a support worker, your role involves advising and assisting clients, but you must also know when to draw the line. It helps no one if you complete a task on behalf of the client unless of course, the person is physically unable to do so.
You must let the hiring manager know that you understand the need for clients to feel the joys of being independent. You must also outline what you do when a client refuses a treatment plan.
10. I Don’t Expect You to go Into too Much Detail, but Why are You Leaving Your Last Job?
This is an innocent question but if answered improperly, it can be a deal-breaker. While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer.
After all, are you not likely to leave this particular job if you found you could make more down the street? If you’re currently employed and leaving off unemployment benefits your own accord, craft your response around enhancing your career development and seeking out of new challenges.
11. Why Should We Hire You for the Support Worker Position?
This is the part where you link your skills, experience, education and your personality to the job itself. This is why you need to be utterly familiar with the job description as well as the company culture.
Remember that it’s best to back them up with actual examples like, how you are a good team player. It is possible that you may not have as many skills, experience or qualifications as the other candidates. But you should have energy and passion.
People are attracted to someone who is charismatic, who show an immense amount of energy when they talk, and who love what it is that they do. As you explain your compatibility with the job and company, be sure to portray yourself as a motivated, confident and energetic person.
12. What Do You Know About Our Company?
1) Visit the company website; look in the “about us” section and “careers” sections 2) Visit the company’s LinkedIn page (note, you must have a LinkedIn account, its free to sign up) to view information about the company 3) Google a keyword search phrase like “press releases” followed by the company name; you’ll find the most recent news stories shared by the company.
Remember, just because you have done your “homework”, it does not mean you need to share all of it during the interview. Reciting every fact you’ve learned is almost as much of a turn off as not knowing anything at all.
At a minimum, you should include the following in your answer: 1) What type of product or service the company sells 2) How long the company has been in business 3) What the company culture is like OR what the company mission statement is, and how the culture and/or mission relate to your values or personality.
13. Why Do You Want to Work With Us?
For example, if the company emphasizes integrity with customers, then you mention that you would like to be in such a team because you believe in integrity. It doesn’t have to be a lie.
In the case that your values are not in line with the ones by the company, ask yourself if you would be happy working there. If you have no issue with that, go ahead. But if you are aware of the company’s culture and realize that there is some predicament you might be facing, you have to think twice.
14. Did the Salary we Offer Attract You to This Support Worker Job?
The interviewer could be asking you this question for a number of reasons. Clearly, the salary is an important factor for your interest in this job, but it should not be the principal reason for your interest.
A good answer to this question is, “The salary was very attractive, but the job itself is what was most attractive to me.”
15. Do You Have Any Questions to Ask Us?
Never ask questions about salary, perks, leave, place of posting, etc. Try to ask more about the company to show how early you can make a contribution to your organization like “Sir/Ma, with your kind permission I would like to know more about induction and developmental programs?”
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