Urgent Recruitment at Ikeja Electricity Distribution Plc 2021 See Update : Current School News

Urgent Recruitment at Ikeja Electricity Distribution Plc 2021 See Update

Filed in Job by on August 9, 2021

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Urgent Recruitment at Ikeja Electricity Distribution Plc 2021: IKEDC is currently recruiting for various positions. Interested applicants should follow the instructions below carefully for a successful application.

Urgent Recruitment at Ikeja Electricity Distribution Plc 2021 See Update

The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

Ikeja Electricity Distribution Company (IKEDC) Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric),  Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence.

We are recruiting to fill the following vacant positions below:

1. Job Title: Call Center Agent

Location: Lagos
Job type: Full time
Reporting To: Contact Centre Manager
Role Purpose

  • Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to the appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers’ accounts.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all products and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Assist in carrying out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

  • This role requires a first degree in a Social Science or related course.
  • Not more than 1-year relevant work experience with knowledge of relevant theories, principles and techniques gained through experience or special development.

Technical Competencies:

  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task.

Behavioural Competencies:

  • Ability to work under pressure and multi-task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
  • Good customer service.

CLICK HERE for more information.

Shortlisted Applicant Update

If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage – the interview.

However, it could be a telephonic, Skype, or face-to-face interview. And this is depending on the employer. When shortlisted:

  1. Endeavour to get information about the company.
  2. Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.
  3. Additionally, be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.
  4. The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.
  5. It’s rare, but sometimes you do get an offer letter directly based on your application. You start planning the celebration, but remember some points before you go into that party mode: Get it in writing.
  6. Also, go over the written offer in detail. And make sure all important details are mentioned and ask questions if you don’t understand anything. Such as work profile, start date, duration, and stipend, etc.
  7. Send a thank-you letter to the employer, once you accept the offer.
  8. Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.

From the above, it is important you note that we are not partnering with these companies. We are only making this information available so as help you get that your dream job. As such, as you apply, ensure to do more research about the company. GOOD LUCK.

Mistakes to Avoid While Applying

A lot of people fail in many applications not because they are not qualified, but because of numerous mistakes. So take note of the following:

  1. Apply on time, do not wait for the deadline.
  2. Do the application processes alone, don’t send anybody to avoid mistakes in your data
  3. Keep yourself updated concerning the application
  4. Make sure you supply all the necessary requirements
  5. Take time to crosscheck your details before submission.
  6. Candidates are to apply for one job position, Candidates who attempt to apply multiple times will have their application disqualified
  7. The online application is free.

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CSN Team.

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