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Apply Now For Internet Service Provider Company Recruitment for Graduate Customer Care Executives – 2016

Filed in Job by on June 8, 2016

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Apply Now For Internet Service Provider Company Recruitment for Graduate Customer Care Executives – 2016. Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are searching for motivated Customer Service Representative to help us expand our operations. You will be required to work shifts as Customer Care is 24/7.

Tizeti Networks Limited is recruiting to fill the position below:

Job Title: Customer Care Executive
Job Number: 171508
Location: Lekki, Lagos
Job Tasks and Responsibilities

  • Providing exceptional customer service to our customers
  • Brand building; informing customers of the positive impact of organization’s activity
  • Showing empathy towards customer’s issues.
  • Up selling and Cross selling internet packages
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains customer records by updating account information.
  • Opens customer accounts by recording account information.
  • Attracts potential customers by answering product and service questions
  • setting up new users’ accounts and profiles and dealing with password issues;
  • Providing up to date, accurate and appropriate information to customers.
  • Inputs and update subscriber information as required.
  • Log on service request for action.
  • Providing customer feedback to management for improvement
  • Optimum utilization of Customer Relationship Management systems/tools.
  • Achieving set target.

Candidate Requirements

  • B.Sc in any discipline.
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking
  • Minimum 2 years work experience.
  • Customer focused
  • Product Knowledge
  • Quality Focus
  • Problem Solving

Required Skills:

  • Call Centre: 1 to 2 years
  • Customer Care: 1 to 2 years
  • Customer Service Management

How to Apply
Interested and qualified candidates should:
Click here to apply

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