Apply Now For Internet Service Provider Company Recruitment for Graduate Customer Care Executives – 2016
Apply Now For Internet Service Provider Company Recruitment for Graduate Customer Care Executives – 2016. Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.
We are searching for motivated Customer Service Representative to help us expand our operations. You will be required to work shifts as Customer Care is 24/7.
Tizeti Networks Limited is recruiting to fill the position below:
Job Title: Customer Care Executive
Job Number: 171508
Location: Lekki, Lagos
Job Tasks and Responsibilities
- Providing exceptional customer service to our customers
- Brand building; informing customers of the positive impact of organization’s activity
- Showing empathy towards customer’s issues.
- Up selling and Cross selling internet packages
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Opens customer accounts by recording account information.
- Attracts potential customers by answering product and service questions
- setting up new users’ accounts and profiles and dealing with password issues;
- Providing up to date, accurate and appropriate information to customers.
- Inputs and update subscriber information as required.
- Log on service request for action.
- Providing customer feedback to management for improvement
- Optimum utilization of Customer Relationship Management systems/tools.
- Achieving set target.
- B.Sc in any discipline.
- Market Knowledge
- Documentation Skills
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Minimum 2 years work experience.
- Customer focused
- Product Knowledge
- Quality Focus
- Problem Solving
- Call Centre: 1 to 2 years
- Customer Care: 1 to 2 years
- Customer Service Management
How to Apply
Interested and qualified candidates should:
Click here to apply
Join Over 500,000+ Readers Online Now!
COPYRIGHT WARNING! Contents on this website may not be republished, reproduced, redistributed either in whole or in part without due permission or acknowledgement. All contents are protected by DMCA.
The content on this site is posted with good intentions. If you own this content & believe your copyright was violated or infringed, make sure you contact us at [[email protected]] to file a complaint and actions will be taken immediately.