Lorache Group Recruitment for Call Center Agent 2019/2020.
Lorache Group Job Vacancy for Call Center Agent…This page will guide you on latest information about how to apply for Lorache Group job offers in Nigeria for graduate and undergraduate. In this article, you’ll learn about the company description, application skills, requirements and qualifications. Interested applicant should follow the lead outline below for successful application.
Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skill and exceptional unique attributes, to fill the position below:
Job Title: Call Center Agent
- Ensure high level of Customer centric attitude to provide resolution to customer concerns
- Ensure that calls are answered within defined threshold of 20 seconds
- Handle Customers compliant, request and queries via inbound calls
- Emphasis on first level trouble shooting and concern redressal
- Maintain and build lasting customer relationships by ensuring concern attended are resolved
- Build customers’ interest in products and services for all queries been attended
- Validate customers’ contact details and share update require with supervisor
- Ensure relevant communication, records and data are updated and recorded
- Identifies and escalate situations requiring urgent attention to appropriate department
- Prepare daily activities reports and share with TL / Supervisor and HOD
- Computer knowledge
- Internet and Tech savvy
- Customer query resolving skills
- Sales Acumen
- Customer focus
- Excel knowledge(MUST)
- Hausa, Igbo, Yoruba and English
- Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
- Experience: 1-3years
CLICK HERE for more information.
What’s your take on this? We believe this article was helpful, if yes, don’t hesitate to share this information with your friends on Facebook, Twitter, Whatsapp and Google +
Join Over 500,000+ Readers Online Now.
Copyright Warning: Contents on this website may not be republished, reproduced, redistributed either in whole or in part without due permission or acknowledgement. All contents are protected by DMCA.
The content on this site is posted with good intentions. If you own this content & believe your copyright was violated or infringed, make sure you contact us at [[email protected]] to file a complaint and actions will be taken immediately.