Lorache Group Recruitment for Call Center Agent 2019/2020.
Lorache Group Job Vacancy for Call Center Agent…This page will guide you on latest information about how to apply for Lorache Group job offers in Nigeria for graduate and undergraduate. In this article, you’ll learn about the company description, application skills, requirements and qualifications. Interested applicant should follow the lead outline below for successful application.
Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skill and exceptional unique attributes, to fill the position below:
Job Title: Call Center Agent
- Ensure high level of Customer centric attitude to provide resolution to customer concerns
- Ensure that calls are answered within defined threshold of 20 seconds
- Handle Customers compliant, request and queries via inbound calls
- Emphasis on first level trouble shooting and concern redressal
- Maintain and build lasting customer relationships by ensuring concern attended are resolved
- Build customers’ interest in products and services for all queries been attended
- Validate customers’ contact details and share update require with supervisor
- Ensure relevant communication, records and data are updated and recorded
- Identifies and escalate situations requiring urgent attention to appropriate department
- Prepare daily activities reports and share with TL / Supervisor and HOD
- Computer knowledge
- Internet and Tech savvy
- Customer query resolving skills
- Sales Acumen
- Customer focus
- Excel knowledge(MUST)
- Hausa, Igbo, Yoruba and English
- Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
- Experience: 1-3years
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