Lorache Group Recruitment for Call Center Agent 2022 Updates

Filed in Job by on April 5, 2022

– Lorache Group Recruitment for Call Center Agent 2022 –

This page will guide you on the latest information about how to apply for Lorache Group job offers in Nigeria for graduates and undergraduates. 

Lorache Group Recruitment for Call Center Agent 2021/2022 Updates

In this article, you’ll learn about the company description, application skills, requirements, and qualifications. Interested applicants should follow the lead outline below for a successful application.

Lorache Group – Our client, an Internet Service Provider (ISP) Conglomerate is searching for a qualified candidate, an active and vibrant individual with good communication skills and exceptional unique attributes, to fill the position of:

Job Title: Call Center Agent

Location: Lagos

Job Description

1. Ensure a high level of Customer-centric attitude to provide resolution to customer concerns

2. Ensure that calls are answered within a defined threshold of 20 seconds

3. Handle Customer compliant, requests, and queries via inbound calls

4. Emphasis on first level troubleshooting and concern redressal

5. They resolved to maintain and build lasting customer relationships by ensuring concerns attended

6. Build customers’ interest in products and services for all queries been attended

7. Validate customers’ contact details and share updates required with the supervisor

8. Ensure relevant communication, records, and data are updated and recorded

9. Identifies and escalate situations requiring urgent attention to the appropriate department

10. Prepare daily activities reports and share with TL / Supervisor and HOD


1. Computer knowledge

2. Internet and Tech-savvy

3. Customer query resolving skills

4. Sales Acumen

5. Customer focus

6. Excel knowledge(MUST)

Language Speaking:

1. Hausa, Igbo, Yoruba, and English

2. Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate

3. Experience: 1-3years

CLICK HERE for more information.


Shortlisted Applicant Update

If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage – the interview.

However, it could be a telephonic, Skype, or face-to-face interview. And this is depending on the employer. When shortlisted:

1. Endeavor to get information about the company.

2. Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.

3. Additionally, be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.

4. The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.

5. It’s rare, but sometimes you get an offer letter directly based on your application. You plan the celebration, but remember some points before you go into that party mode: Get it in writing.

6. Also, go over the written offer. And make sure we mentioned all important details and ask questions if you understand anything. Such as work profile, start date, duration, stipend, etc.

7. Send a thank-you letter to the employer once you accept the offer.

8. Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.

From the above, it is important you note we are not partners with these companies. We are only making this information available to help you get your dream job. As you apply, ensure to do more research about the company. GOOD LUCK.

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