Customer Service Jobs in Nigeria 2021 See Latest May Vacancy Update : Current School News

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Customer Service Jobs in Nigeria 2021 See Latest May Vacancy Update

Filed in Job by on August 2, 2021

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Customer Service Jobs in Nigeria:  If you are a fresh graduate and you are willing to work as a customer service agent in Nigeria, then this article is for you.  Also, you should consider yourself to be very fortunate to have come across this article. Pay attention as you read through though.

Customer Service Jobs in Nigeria 2021 See Latest April Vacancy Update

Description of Customer Service Jobs in Nigeria 2021

The customer service job deals with the support offered by your customers. And this is both before and after they buy and use your products or services.

Also, this job supports and helps them have an easy and enjoyable experience with you.

Additionally, customer service jobs deal with helping customers with complaints and questions. Also, they deal with giving customers information about products and services.

Furthermore, the jobs deal with taking orders, and process returns.

Also, employees in these client-facing positions use customer service skills to solve technical problems, choose a product, schedule an appointment, resolve conflict, and more.

However, for most customer service jobs, you need only a high school diploma and a willingness to work.

Customer Service Jobs in Nigeria 2021 Position and Requirements

Below are some customer service jobs in Nigeria 2021:

1. Customer Services Executive at Libra Motors Limited

Libra Motors Ltd is a transportation company that is into, Inter/Intra-City Mass Transit, Commuter Insurance Manifest Scheme, Bus Hire, and parcel services.

Basic Requirements

  • HND / B.Sc, BA, English, Mass Comm.
  • Also, you must have previous knowledge in Customer Service that will add advantage.

Method of Application

Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.

2. Sales/Customer Service Manager at IO Furniture

This is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions.

Also, with innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.

Furthermore, it has the ability to interpret the essence of clients through manufacturing and design.

However, this is by working closely with each client we are able to create spaces that embody their being because regardless of whether they are individuals, brands, or establishments to us each project is personal.

Basic Requirements

  • A Degree in Marketing communications, Social sciences, or Business Administration.
  • Also, you must have an MBA will be an added advantage.

Method of Application

Interested and qualified candidates should forward

their CV to [email protected] using the position as the subject of the email.

3. Call Centre Agent at Simba Group

The Simba Group is a conglomerate. And it is operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power, and Alternative Energy.

Also, they have over 20 years of experience in Nigeria. And they have developed loyal and strong distribution channels, across various ranges of products.

Basic Requirements

  • OND holder
  • Also, you must have experience: 4-5 years in customer service
  • Additionally, Note: Hausa speaking is a must!

Method of Application

Interested and qualified candidates should send their CV to [email protected] clearly indicating the “Job Title” as the subject of your mail.

4. Data Entry Officer at Simeon’s Pivot Resources

Simon’s Pivot Resources is a Human Resource and Management Consulting Company. And it has a focus on Performance Management.

Also, it is mandated by one of her clients a Courier and Logistics company to recruit a competent and well-experienced individual into the following position.

Basic Requirements

  • At least ND in Office Technology Management or qualification in a related discipline.
  • Also, you must have 1 to 3 years of experience with good customer service.

5. Simeon’s Pivot Resources at Online Shop Administrator

Basic Requirements

  • Minimum of OND in Marketing, Advertising, Mass Communication, or any related discipline.
  • Also, you must have 1-3 years of experience with good customer service

6. Simeon’s Pivot Resources at Secretary

Basic Requirements

  • At least ND in Secretarial Studies/Office Technology Management or qualification in a related discipline
  • Also, you must have at least 1-3years experience with good customer service.
  • Also, experienced Secretarial duties in a Courier company will be an advantage

7. Female Front Desk Officer

Basic Requirements

  • Applicants should be ND/NCE holders.

Method of Application

Interested and qualified candidates should send their CV to [email protected] using “Female Front Desk Officer” as the subject of the email.

General Customer Service Jobs in Nigeria Responsibilities

Below are some general customer service jobs responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Also, responding promptly to customer inquiries.
  • Furthermore, communicating with customers through various channels.
  • Also, acknowledging and resolving customer complaints.
  • Additionally, knowing our products inside and out so that you can answer questions.
  • Also, processing orders, forms, applications, and requests.
  • Furthermore, keeping records of customer interactions, transactions, comments, and complaints.
  • Also, communicating and coordinating with colleagues as necessary.
  • More so, providing feedback on the efficiency of the customer service process.
  • Also, managing a team of junior customer service representatives.
  • Additionally, to ensure customer satisfaction and provide professional customer support.

Customer Service Jobs in Nigeria 2021 Requirements

Below are some general customer service jobs in Nigeria 2021 requirements:

  • Possession of B.Sc, HNDNCE, OND in relation to the applied position from a recognized institution.
  • Any added certificate either postgraduate or professional certification will be of advantage.
  • NYSC Discharge/Exemption Certificate.
  • Applicants must not be above 35 years old.
  • West African School Certificate (WAEC) or Senior Secondary School Certificate (SSSC) with Credits in not less than three (3) subjects including English and at least passes in two (2) other subjects; or
  • Candidates must have National Examination Council (NECO)/General Certificate of Education (GCE) Ordinary Level with passes in four (4) subjects obtained at one sitting or five (5) subjects obtained at two sittings including the English Language.)
  • National Diploma (ND) obtained from a recognized institution. National Certificate of Education (NCE) from a recognized institution; or General Certificate of Education (Advanced Level) in two (2) subjects obtained at one sitting or three (3) subjects obtained at two sittings.
  • Must be computer literate.

Shortlisted Applicant Update

If you’ve been shortlisted, then you’ve got your foot in the door. And it’s time for you to shine at the final stage – the interview.

However, it could be a telephonic, Skype, or face-to-face interview. And this is depending on the employer. When shortlisted:

  1. Endeavour to get information about the company.
  2. Also, ensure you have a clear vision. Try to figure out why you want the specific position. And how you would be a good fit. Also, go through your application.
  3. Additionally, be interactive. It’s an interview, not an interrogation. There is much more to you than your resume.
  4. The practice goes a long way. Thus, take mock interviews with your friends or practice speaking before a mirror.
  5. It’s rare, but sometimes you do get an offer letter directly based on your application. You start planning the celebration, but remember some points before you go into that party mode: Get it in writing.
  6. Also, go over the written offer in detail. And make sure all important details are mentioned and ask questions if you don’t understand anything. Such as work profile, start date, duration, and stipend, etc.
  7. Send a thank-you letter to the employer, once you accept the offer.
  8. Also, follow up with an e-mail confirming your start date and expressing your enthusiasm for your new role.

From the above, it is important you note that we are not partnering with these companies. We are only making this information available so as to help you get that your dream job.

As such, as you apply, ensure to do more research about the company. GOOD LUCK.

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CSN Team.

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