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Hazon Holdings Job Recruitment 2019/2020 | www.hazonholdings.com.

Filed in Job by on December 30, 2019

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Hazon Holdings Job Recruitment 2019/2020 | www.hazonholdings.com.

Hazon Holdings is a continually growing and leading conglomerate domiciled in Africa. We specialize in raising standards through our synergy of diverse business units.

We are recruiting to fill the position below:

Job Title: IT Software Support Officer

Location: Lagos
Department: Information Technology

Summary of Functions

  • Manage and improve applications and systems software in line with IT industry best practices to ensure high levels of availability, security and compliance
  • Responsible for the maintenance of a continual software service improvement program.
  • Provide effective software support and training to end users and automate business processes to make them more efficient.

Essential Duties and Responsibilities
Support:

  • Monitoring and correcting software defects and errors in a timely manner, in line with specified service levels.
  • Accessing software updates, drivers, knowledge bases, and other resources on the Internet to aid in problem resolution.
  • Maintaining a software support knowledgebase.

Strategy & Planning:

  • Participating in and supporting capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
  • Implementing and maintaining policies, procedures, and associated training plans for software development, performance testing, support and management.
  • Managing software licensing and liaising with vendors to resolve issues
  • Establishing service level agreements with end users.

Operational Management:

  • Designing, developing, maintaining and improving custom applications and websites.
  • Installing, configuring and managing software applications as required on workstations, servers and other devices.
  • Monitoring, analyzing and reporting on application performance, including downtime, and recommending solutions for improvement.
  • Documenting and tracking software-related service level agreements
  • Recommending, scheduling, and performing software improvements, upgrades, patches, reconfigurations, and/or purchases in line with IT industry best practices.
  • Creating required reports in response to business user needs.
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Identify, recommend, develop, and implement software-related end user training programs to increase user proficiency and self-sufficiency.
  • Analyzing and automating business processes with the use of software to make them more efficient.
  • Monitoring and reporting on the efficiency and utilization levels of automated business processes, and implementing improvements where necessary.
  • Monitoring and reporting on the performance of Business intelligence systems
  • Monitoring and managing virtualized server environments
  • Monitoring and managing databases
  • Participating in Business Continuity / Disaster Recovery infrastructure planning, building, and testing.
  • Performs other duties as required or as assigned.

Qualification & Certification

  • University Degree in the field of Computer Science and/or 3+ years equivalent relevant work experience.
  • Related IT Certifications (e.g. MSCE, Network+, CCNA, CCNP, ITIL. etc.).
  • Website Design & Web Application Development skills required.
  • Experience with Business & Cloud Applications such as Trello

CLICK HERE for more information.

CSN Team.

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