Fadac Resources Recruitment for Male Customer Service Officer.
Fadac Resources Job Vacancy for Male Customer Service Officer … Fadac Resources is recruiting for Male Customer Service Officer. The ideal candidate must possess Minimum of OND in Mass Communication or any related field.
Fadac Resources – Our client is an high performance driven firm that owns a Restaurant in Ikoyi, Lagos State.
They are in need of experienced candidates in the capacity below:
Job Title: Male Customer Service Officer
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage company’s social Media Accounts
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process.
- Must be a Male applicant
- Minimum of OND in Mass Communication or any related field
- 1 – 3 years proven work experience as an Customer service Officer or in similar role
- Close proximity to the Island
- It requires six working days
- Knowledge of administrative /customer service principles and practices
- Knowledge of relevant computer applications
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Social media skills
- Problem analysis and problem-solving
- Attention to details and accuracy
- Data collection and ordering
- Customer service orientation
- Stress tolerance.
How to Apply
Interested and qualified candidates should send their Applications and CV’s to: [email protected]
Note: Only candidates that fit the requirements will be contacted.
Application Deadline: Not Specified.
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