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Mercy Corps Nigeria Job Portal 2020 www.mercycorps.org

Filed in Job by on June 15, 2020
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Mercy Corps Nigeria Job Portal 2020 | www.mercycorps.org.

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. The organization’s programs are implemented in twelve states, mainly in North West and North East Nigeria and Lagos.

 Mercy Corps Nigeria

We are recruiting to fill the following vacant positions below:

1. Job Title: Operations Assistant

Reference Number: MDG / HUMOPS / 2020 / 00031
Location: Biu, Borno

Program / Department Summary

  • The Procurement Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services.
  • The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy CorpsТ beneficiary populations in compliance with donor specifications.

General Position Summary

  • The operations assistant will provide support to the Biu office for facilitating and executing different aspects of Administration, logistics and procurement responsibilities.
  • S/he will work extensively with other departments to ensure that all program support activities are implemented successfully and timely. He will work with the rest of the operations team to ensure that all activities are done in a timely manner and accurately documented.

Essential Job Functions
Procurement:

  • Possesses a full understanding of MC procurement policies and formats to undertake procurement responsibilities.
  • Assists staff as needed on creating clear and understandable purchase requests and other procurement documentation.
  • As and when requested, collects quotations and bids from the market for requests as per Mercy Corps standard policies.
  • Make sure that all required documentation of supplies and transactions are completed and filled correctly.
  • Maintains and updates procurement files as often as required for easy reference and follow up.
  • Assists with payment requests and follows up with status to ensure vendor payment is always done in a timely manner.

Logistics and Assets:

  • In coordination with the Operations Officer, ensure that all assets in Biu office are tagged and transferred from one user to the other through proper documentations.
  • Participates in regular quarterly assets inventory count and checks at minimum on a quarterly basis
  • Assists in the operation of generator, inverter other office equipment as well as monitors the servicing schedule.
  • Support in the preparation of monthly assets, inventory report as required

Administration:

  • Maintains appropriate filing systems for office correspondence, ensure proper tracking of office correspondence.
  • With support from the Operations officer to ensure that the office is run in a professional and responsible manner including hosting guests, cleaning, receptionist duties and general contact and liaison with outside agencies.
  • Ensures office has sufficient office supplies, such as stationary, cleaning supplies, office supplies.
  • Makes all necessary travel and lodging arrangements for staffs and visitors, and follow up on documentation as well as prompt payment
  • Be the focal person for hotel booking in both Gombe and Biu and ensure all payment is made in a timely manner.

Finance & Compliance Management:

  • Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

Influence & Representation:

  • Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.

Security:

  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability:

  • Supervisory Responsibility: None
  • Reports Directly To: Operations Officer
  • Works Directly With: Operations and all programs.

Knowledge and Experience

  • Degree in a relevant business field is desired.
  • Minimum 1 year experience in supply chain management; international business or related field.
  • Strong organizational skills.
  • Ability to interact effectively with international and national personnel.
  • Good oral and written English skills.
  • Good computer skills on MS Office programs, especially in MS Excel, MS Word
  • A demonstrated ability to multi-task and process information into action as to not delay program activities.
  • A clear understanding of procurement ethics and donor compliance is essential.

Success Factors:

  • Conscientious with an excellent sense of judgment
  • Ability to work simultaneously on multiple tasks
  • Willingness and ability to work effectively with a wide variety of people
  • Excellent interpersonal skills
  • Ability to work as part of a team and coordinate with project personnel
  • Good spoken and written English
  • Computer literate and strong organizational skills.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions:

  • This position is based in Biu and will require travel to communities in and around Biu, Hawul and Kwaya Kusar when required.

Application Closing Date
17th June, 2020.

Method of Application
Interested and qualified candidates are encouraged to submit no more than 4 page CV and Cover Letter in one document, addressing the position requirements to: [email protected] using the “Job Title” as the subject of the email.


2. Job Title: ICT Intern

Reference Number: MDG/HUMOPS/2020/00032
Location: Biu, Borno

Job Description

  • The ICT Intern will be part of the larger Operations team in Biu and will provide support and contribute to the work of the Mercy Corps Biu field office to maintain the current IT system and ensure the proper functioning of equipment and network to meet office needs and demands in coordination and synchronizing system with the IT System Administrator.

Service will include:

  • Assisting with troubleshooting computer hardware and software
  • Assisting with cloning and Software installations and configurations
  • Setting up computer workstations
  • Setting up teleconference & video conference meetings
  • Requesting desk phone service activations and mobile phones configurations
  • Ad hoc end-user support via email, IM, phone or in-person
  • Ensuring requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system
  • Other similar duties as assigned by Supervisor

Educational Qualifications

  • A University Degree or equivalent with a focus on Information Technology, Information Systems, Computer Science or Engineering is desirable

Languages:

  • Excellent oral and written communication skills in English and Hausa are required. Any additional work languages would be an advantage.

Work experience:

  • Experience in and/or understanding of Computer (laptop/desktop), hardware and software, Microsoft Office suite.

Technical and behavioral competencies:

  • Good level of ICT proficiency, particularly with Windows 7/10, Microsoft Office, Adobe products and other popular applications is highly desirable
  • Knowledge on general computer repairs and hardware and software troubleshooting would be desirable
  • Familiarity with networking, telephony, tele/video conferencing, smartphone hardware and software (iOS, Android, etc.) and mobile phone service technologies
  • Knowledge of Service Desk ticketing systems would be an advantage
  • Knowledge of ICT Behavioural competencies, Good team player, positive attitude, flexible mind, comfortable working in multi-cultural settings; and
  • Demonstrated ability to work proactively and independently, as well as in a small team, and doing so in a well-organized manner and exercising sound judgment.

Success Factors

  • The successful candidate will have a can-do attitude. Ideally s/he will have previous experience in similar position working in large-scale organization, conscientious with high work ethics.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions:

  • This position is based in Biu and will require travel to communities in and around Biu, Hawul and Kwaya Kusar when required.

Applications Closing Date
19th June, 2020.

How to Apply
Interested and qualified candidates are encouraged to submit no more than 4 page CV and Cover Letter in one document, addressing the position requirements to: [email protected]


3. Job Title: Senior Officer – Community Accountability & Reporting Mechanism (CARM)

Reference Number: ABV/PRO/2020/0023
Location: Maiduguri, Borno
Position Status: Full-time, Regular

Program / Department Summary

  • As an organization, Mercy Corps is committed to accountability to all of our stakeholders, including the people we serve, and to the resources that are entrusted to us. Mercy Corps takes a participatory approach in engaging with local communities throughout the program design and implementation.
  • A Community Accountability Reporting Mechanism (CARM) is an essential part of Mercy Corps’ commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy CorpsТ high standards of accountability.

General Position Summary

  • Under the umbrella of the Performance and Quality (PaQ) Unit, the Senior Officer CARM will support CARM implementation primarily within the NE portfolio, dividing his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in existing programs and the rollout of CARM into additional programs.
  • While working with the program teams and MEL teams s/he would manage and support the adaptation of CARM work plans, focusing on CARM rollout and maintenance.
  • The priorities will include supporting program-specific and country-level standard operating procedures (SOPs), defined processes and mechanisms, production of bi-monthly analysis reports and program-level reports on CARM, and the production and development of training plans and awareness materials for staff from both programs and departments on administering Mercy CorpsТ accountability framework in communities. This includes Mercy CorpsТ expectations of their staff and program activities.
  • S/he will deal with day-to-day feedback that includes handling of complaints, questions, reports and requests for support as received from beneficiaries and non-beneficiaries in the communities MC works directly.

Essential Job Responsibilities
Implementation & Program Quality:

  • Support the implementation and adaptation of the Nigeria CARM strategy / operational manual
  • Heavily support CARM channels covering NE Nigeria programs including phone line, Whatsapp business and email to document and receive community feedback
  • Support the creation and circulation of a bi-monthly CARM report for relevant stakeholders, that presents CARM findings, successes, trends, tweaks, to implementation processes, and adaptation as a result of feedback received;
  • Together with program teams, support CARM assessments and evaluations, and document findings and lessons learned;
  • Capturing of programmatic adaptation due to CARM feedback through impact stories every month;
  • Briefing the PaQ Director weekly and/or as necessary regarding the status of and updates regarding CARM;
  • Support in the development of work plans at the programmatic and NE portfolio levels for the rollout of CARM;
  • Help to develop feedback and data-flow mapping;
  • Together with MEL colleagues, support in the development of a system for analyzing trends in feedback received;
  • Production of internal reports on CARM itself, in response to feedback received via training and awareness session evaluation forms;
  • Support the communications team to design and disseminate (or support partners to do so) appropriate communication material that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners …);
  • Conduct field visits, engaging CARM spot checks, training;
  • Attend and provide input based on feedback into Quarterly Project Reviews and After Action Reviews;
  • Liaise with Sub Award and Compliance unit to support programs in encouraging community participation in needs assessments and project design;
  • Support in maintenance and organization of CARM database, in coordination with the PaQ team;

Capacity Building:

  • Support with orientation sessions for staff and field partners/CBOs and other CARM stakeholders;
  • Together with HR, support integration of CARM training into new employee onboarding;
  • Training of staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct. COORDINATION
  • Collaborate with other actors to develop referral maps and mechanisms for communities where MC implements programs.

Organizational Learning:

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Safeguarding:

  • Mercy Corps has zero tolerance of every form of abuse and expects team members, operations and programs to not harm the people and communities with which we work or put anyone, especially vulnerable populations at risk of abuse or exploitation.

Accountability to Beneficiaries:

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

  • Supervisor: MC Nigeria PaQ Unit Ц Grants and Reporting Manager
  • Works Directly With: PaQ team members including MEL and Communications Teams, Ethics and Assurances Manager, Safeguarding Focal Point, CARM programmatic focal points, and all project/program teams, including Mercy Corps beneficiaries.

Knowledge and Experience

  • Excellent writing skills in English, languages such as Hausa a plus. The ability to write reports at a native English level;
  • Bachelor degree or equivalent in the relevant field. Proven (at least intermediate) report writing skills are required;
  • At least four years of related work experience, preferably with an international or local Non- Governmental Organization (NGO);
  • Proven experience in data collection, data entry, data/information management and analysis;
  • Proven experience in developing or contributing to accountability frameworks, standard operating procedures (SOPs) for feedback mechanisms;
  • Experience and/or training in handling sensitive information – Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation and Abuse (PSEA) and Child Protection knowledge and capacities;
  • The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile;
  • Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language challenges. Tact and diplomacy are essential;
  • Understanding of preventing sexual exploitation and abuse, child safeguarding and how other types of code of conduct issues may arise in CARM mechanisms and best practices for raising awareness of and responding to those concerns.

Success Factors

  • Critical problem-solving skills and the ability to work out methods of delivery in very different operating contexts. S/he will be highly motivated, and capable to work without direct supervision.
  • S/he will demonstrate attention to details, will be committed to working long hours, be able to work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites.

Application Closing Date
28th June, 2020.

Method of Application
Interested and qualified candidates are encouraged to submit their CV and Cover Letter in one document, addressing the position requirements to: [email protected] using the “Job title” as subject of the email.


4. Job Title: Procurement Assistant

Reference Number: MDG/HUMOPS/2020/00030
Location: Biu, Borno

Program / Department Summary

  • Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
  • As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

General Position Summary

  • The Procurement Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services.
  • The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy CorpsТ beneficiary populations in compliance with donor specifications

Essential Job Functions

  • Update contract tracking sheet on weekly basis
  • Update On-going PR Master list with all assigned purchase requests and share with program team on weekly basis
  • Printing Purchase Requests (PRs) in coordination with Senior Operations Officer; ensuring that PR is given to originator for appropriate signatures
  • Has a full understanding of MC procurement policies and formats.
  • Collects quotations and bids from the market for PR-s as assigned by manager Ц as per Mercy Corps standards and formats;
  • Interact with vendors during collection of quotations Ц explain Mercy Corps formats and ensure that vendors will use the provided forms.
  • Ensure fair competition and strictly adhere to MC procurement rules regarding vendor relations as described below:
  • Interact with vendors, in coordination with Operations Manager; coordinating with Finance department to ensure payments are facilitated in a timely manner
  • Ensure goods are received in accordance with Mercy Corps standards.
  • Prepare the required documentation of supplies and transactions are completed to MC standards.
  • Update Completed PR Master list with all assigned PRs.
  • Preparing payments for all assigned procurements
  • File completed transactions as necessary
  • Assist the Operations Manager and office staff with procurement activities, as required;
  • Identify assets during the course of procurement and notify the Asset Controller on receipts of assets.
  • The Procurement Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Other duties as assigned

Security:

  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
  • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

  • Supervisory Responsibility: None
  • Reports Directly To: Procurement Officer
  • Works Directly With: Operations and all programs.

Knowledge and Experience

  • A relevant first degree in Business or related relevant field is desired.
  • Minimum 1 year experience in procurement, preferably within an NGO; international business or related field. Strong organizational skills; ability to interact effectively with international and national personnel.
  • Conscientious with an excellent sense of judgment
  • Ability to work simultaneously on multiple tasks.
  • Willingness and ability to work effectively with a wide variety of people.
  • Excellent interpersonal skills.
  • Ability to work as part of a team and coordinate with project personnel.
  • Computer literate and strong organizational skills.
  • Excellent oral and written English skills.

Success Factors

  • The ability to interact effectively with international and national personnel is required.
  • A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary.
  • The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
  • Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Living Conditions / Environmental Conditions

  • This position is based in Biu and will require travel to communities in and around Biu, Hawul and Kwaya Kusar when required.

Applications Closing Date
17th June, 2020.

How to Apply
Interested and qualified candidates are encouraged to submit no more than 4 page CV and Cover Letter in one document, addressing the position requirements to: [email protected]


Note:

  • All applications must include the position title and Reference Number in the subject line.
  • CV and Cover Letter should not be more than 4 pages.
  • Please note that only short-listed candidates will be contacted for an interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.

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