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Check Netcom Africa Limited Job Vacancy Portal 2021 www.netcomafrica.com

Filed in Job by on August 12, 2021

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Check Netcom Africa Limited Job Vacancy Portal 2021: This is the guide on Netcom Africa Limited recruitment in Nigeria for graduates and undergraduates. Interested applicants should follow the lead outline below for a successful application.

Check Netcom Africa Limited Job Vacancy Portal 2021 www.netcomafrica.com

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology.

Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the following positions below:

1. Account Manager (Business Development)

Location: Victoria Island, Lagos
Department: Business Development
Reports to: VP, Business Development
Objective & Summary

  • This role is responsible for generating leads, developing client relationships and closing deals.

Key Duties & Responsibilities
Account Management:

  • Ensure quarterly sales targets are metUpsell new technology solutions to existing clients account Management to ensure client satisfaction on network ensure zero churns of client
  • Build a personal relationship with the client’s management/I.T contact
  • Assist in the management of new projects/installations with the engineering team to ensure project delivery to client’s satisfaction
  • Establish and maintain relationships with engineering, procurement, finance and legal team on a day to day basis to ensure best/undelayed service to our clients assist billing team to resolve payment delays from clients ensure timelines are followed and communicated to clients. Provide assistance to the engineering team, provide all information to deliver the best quote and proceed with surveys/installation. Regularly provide feedback/updates from clients.
  • Provide support to best manage outages or maintenance activities ensure client’s KYC is properly filled; contract, welcome pack to be sent post-installation, renewals etc.
  • Proficient in the workflow of SAR – new deals, upgrades, demo upgrades(to test), downgrades, modifications, change management forms, etc.
  • Ensure SLA are all updated and shared with the client
  • Manage and prioritise all tasks appropriately on a daily basis to ensure no delays
  • Communicate/escalate issues to engineering or management to improve Netcom services.

Research and Reports:

  • Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, services, and policies by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

  • Finance: On the workflow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
  • Billing: To negotiate pricing within the approved margin
  • Day to day operational business solutions interface between departments
  • Legal: To ensure the aspects of contract, signing, service contracts, revisions are done.
  • Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

  • Graduate Degree qualification essential.
  • Affiliation to professional bodies.

Experience

  • The ideal candidate should have not less than 2 years experience preferably selling technology solutions.

Essential Skills / Knowledge:

  • Experience with both Microsoft operating system and Apple operating system           
  • Strong verbal and written communication.
  • Good presentation skills for business reports
  • Ability to organize and conduct purposeful Departmental/ Unit meetings
  • Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge:

  • A polite, friendly and diplomatic Behaviour
  • Outgoing and reliable personality
  • Speak Confidently and firmly
  • A passion for selling
  • Opportunistic in approach
  • Ability to communicate with people at all levels
  • Ability to organize and conduct purposeful meetings
  • Establish and build a strong relationship with the management of Netcom clients
  • Strong prospecting and negotiation skills
  • A high degree of self-motivation
  • Resilience and persistence
  • Persuasiveness
  • Quick thinker
  • Problem solver
  • See it, own it attitude
  • Time management skills
  • Ability to do multiple tasks at once
  • Self-initiative, but also able to work as part of a team
  • Ability to generate ideas
  • Strong administrative skills
  • Good understanding of Microsoft operating systems
  •  Able to use properly MS Word, Excel and Power-point
Why You Should Join Netcom

  • Professional Membership Subscription
  • Gym Membership
  • Group Life Insurance
  • HMO
  • Career Growth and Opportunity to Change the World Through Technology.  
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online

2. Business Development Associate

Location: Nigeria
Job Summary

  • Reporting to the Manager, Business Development, this role is responsible for building client relationships and generating leads, whilst being trained and coached to transition into the Account Manager role.

Key Duties & Responsibilities

  • Generating leads, Prospecting/Cold Calling
  • Actively engage with new and prospective clients to identify new opportunities
  • Identify decision-makers and consciously build relationships with them
  • Schedule meetings and manage meeting calendars
  • Articulate the services and solutions to clients; including tailoring them to the client’s needs
  • Meet set quarterly targets
  • Grow clientele base; attend events, exhibitions, etc.
  • Assist to boost sales growth and sales
  • Conduct market research, share insight and develop business strategies
  • Work closely with Account Managers

Experience, Education and Skills

  • Bachelors degree in relevant discipline
  • 1 – 2 years experience in sales/business development from any industry
  • Understands the art of sales and is passionate about the sales profession
  • Highly personable; outgoing and engaging personality, attractive professional appearance             
  • Strong verbal and written communication.
  • Good presentation skills for business reports
  • Ability to organize and conduct purposeful Departmental/ Unit meetings
  • Ability to develop and maintain business relationships with internal and external stakeholders.
  • Strong administrative skills
  • Able to use properly MS Word, Excel and Power-point
Why You Should Join Netcom

  • Group Life Insurance
  • HMO
  • Gym Membership
  • Career Growth and Opportunity to Change the World Through Technology
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

3. Pre-Sales and Technical Solutions Engineer

Location: Nigeria
Job Summary

  • Drive and support the technical proposal and costing process as an economic technical solution provider, in cooperation with technical capability owners, to both prospective customers and representatives of currently assigned client accounts.

Key Duties & Responsibilities

  • Respond to customer requests for proposals received through BDD, develop technical solution designs and bills of materials for cost-effective solutions.
  • Provide basic design information of solution scope, functional description, bill of material and specification to serve as a basis for independent delivery/implementation by Project Engineering team and capability owners representatives as applicable.
  • Provide Technical Sales Support for the company’s portfolio of products and services and effectively communicate the value proposition of offered solutions.
  • Collaborate with BDD, Capability Owners and other technical OEM resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
  • To continually keep up with new technologies entering the market and refresh technical sales training and certification to stay current with evolving technologies and continue to develop optimal product and service offerings.
  • Gather and prioritize customer requirements and other market insights to define the future of Netcom products and services and to recommend new product lines.
  • Achieve product and service pre-sales engineering productivity, profitability, and growth targets.
  • Develop a thorough knowledge of technology relating to the product technology and experience in network, storage, servers, cloud, and security solutions.

Experience, Education and/or Professional Qualifications

  • Bachelor’s Degrees in Computer Science, Network Engineering or Information Security.
  • Alternatively, an Associate Degree when holding technology certifications in networking, (cloud) storage, security, or virtualization.
  • 3-5 years job experience in the information technology or related technical service provider sector.
  • A record of achievement and technical solution expertise in a comparable Pre-Sales role.
  • Product sales certification, engineering design credentials, or equivalent technical sales credentials for OEM solutions.
  • Demonstrated success in defining, launching, and managing product lines.
  • Demonstrated track record in developing product strategies.

Essential Skills / knowledge / Traits:

  • Ability and capability to understand customer requirements and determine the best solutions
  • Demonstrate understanding of systems administration and performance tuning of application/software – virtualization, containerization, automation software, Cloud architecture, UNIX/Linux based environments, etc.
  • Demonstrate understanding of network design and implementation in IP networks is a must – switches, routers, firewalls, bandwidth managers, IP telephony systems, wireless networks, etc.
  • Ability to work as a motivated self-driven team player in coordination with capability owners and Account Managers for standard solutions and with hods and Management for non-standard and new products and services solutions.
  • Commitment to developing and maintaining long-term customer relationships.
  • Excellent written, verbal and presentation communication skills.

Desirable Skills / knowledge / Traits:

  • Commercial and customer focus.
  • Ability to motivate and drive cross-functional teams without formal authority.
  • Solid organizational skills including attention to detail and multi-tasking.
  • Ability to work under pressure.
  • Willing to perform work or support outside office hours if required.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online

4. Data Entry Officer

Location: Victoria Island, Lagos
Job Summary

  • Data Entry Officer will be responsible for gathering and capturing information into computer databases.
  • This will also include: gathering documents from various sources, extracting information from these documents, capturing data into databases, storing the files, managing and efficient maintenance of both hard and soft copy files.

Key Duties & Responsibilities

  • Transfer data from hardcopy/paper formats into computer files or database
  • Scanning and uploading documents to SharePoint/One Drive and other official designated portals
  • Create naming convention of all documents for upload to SharePoint/One Drive and other official designated portals
  • Create spreadsheets, verify data and compare with source documents
  • Update and retrieve documents from database or electronic files
  • Sort, organize and store paperwork after data entering
  • Perform regular backups to prevent loss of data  

Experience, Education and Skills

  • N.C.E / Diploma / OND in relevant discipline
  • Proven experience as Data Entry Officer with clerical abilities
  • Computer skills with knowledge of word processing tools and spreadsheets (Microsoft Suite: Word, Excel etc.)
  • Working knowledge of office tools and stationeries
  • Basic understanding of computer databases
  • Good command of both oral and written English
  • Customer service skills
  • Attention to details
  • Ability to maintain and keep confidential information.
Why You Should Join Netcom

  • Group Life Insurance
  • HMO
  • Gym Membership
  • Career Growth and Opportunity to Change the World Through Technology  
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

5. Information Systems Support Engineer

Location: Victoria Island, Lagos
Job Summary

  • The position of Information Systems Support Engineer is designed to provide day to day configuration, maintenance, troubleshooting and operation support of secure enterprise data centre, infrastructure, platform, systems and devices allowing internal and external users to connect and work on the enterprise network. It includes the continuous development and maintenance of procedures and administrative records.

Key Duties and Responsibilities

  • Domain Account creation and maintenance.
  • Exchange Management.
  • Server installation, commissioning, and provisioning.
  • AD-based Information and Data management.
  • Hardware, software and application support for workstations, printers, and other end-user devices.
  • Installation and troubleshooting Windows and Linux OS and applications.
  • Backup and restore operations, administration and reporting.
  • Maintaining ICT systems databases and documentation
  • Any other duties from time to time as delegated by superior and/or required by the organization.
  • Assist in security-related issues including Kaspersky, Sophos and any other security apparatus.
  • Perform system hardware/software/network installation, setup, configuration and administration for internal use or for clients.
  • Provide system support to project teams and users.
  • Support internal system and network day-to-day operation and administration, including cloud, VM, server, and other platforms.
  • To troubleshoot server and related issues.
  • To coordinate and work with partners and other teams to meet project delivery requirements.

Requirements
Education and Experience:

  • Degree in an ICT related discipline
  • Minimum 3 years experience in ICT Information Systems implementation and support, in a medium to the large-scale organization.
  • Training and/or certifications by accredited ICT (online) school, college or institute.
  • Microsoft Certified Professional and/or Technology Specialist (MCTS) for Windows Server Administrator (MCDBA), Microsoft Certified Systems Engineer (MCSE), Applications, (Network) Infrastructure, Active Directory Configuration.
  • Proficient in data architecture (data gathering, structure, content and significance, tools and technologies).
  • Proficient in software development, programming and scripting.
  • Good experience in the cloud (MS Azure, AWS,…), virtualization (VMware, Virtual Box,…), Network (TCP/IP).

Essential Skills / Knowledge / Traits:

  • Knowledge and experience regarding server and storage, network, business applications, Microsoft Operating Systems, ICT hardware concepts, and Microsoft Exchange environment troubleshooting and support.
  • Thorough technical knowledge of Microsoft Operating Systems, Microsoft Office Suite, Microsoft Exchange, LAN/WAN environments, including server installation and configuration, software and hardware support in a variety of packages
  • Experience and ability to support remote servers and users.
  • Ability to work in a team, multicultural environment and under pressure to meet tight deadlines
  • Methodical approach to problem-solving including documentation.
  • Communication skills: good communication and interpersonal skills, allowing to coordinate with team members in project management, security, asset management, customer service, or help desk departments.
  • Leadership skills: the capability to evaluate the progress of team members and provide guidance and instruction to help teams solve problems and manage projects.
  • Analytical skills: Conflict resolution, analytical, and decision-making skills, including project management.

Desirable Skills / Knowledge / Traits:

  • Good understanding of systems engineering methodology and practices.
  • Good understanding of project life cycle management.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online

6. IT Support Technician / Engineer

Location: Apapa, Lagos
Job Objective

  • Create a superior end-user experience by providing operational support and enhancements for a wide range of IT devices, applications, hardware, network, systems and services, supported by a large team of skilled IT professionals.

Job Summary

  • Delivery of Netcom IT Support as a service to the customer, user incident resolution and solutions implementation, updates and upgrades, network and systems support, technical and incident recording and administration, with reporting to Netcom reporting line and Customer.

Key Duties & Responsibilities

  • Continuously and consistently record all reported incidents in real-time and resolve within SLA while following the ICT Incident reporting and escalation procedure.
  • Continuously and consistently follow-up on the incidents as per SLA and priority. Monitor and manage the Open Ticket Queue for outstanding incidents to achieve resolution as soon as possible and at least within SLA or committed timeline.
  • Implement, maintain real-time, and develop (improve) daily (checks and incidents, opening and closing), weekly (Activity log, ticket report), monthly (ticket report and analysis), quarterly (audit/registry) and ad-hoc administration and reports with and without the use of ManageEngine ticketing system and other generated data and reports.
  • Update daily on escalations, delays, inquiries, and opportunities via applicable Netcom internal communication channels such as Teams.
  •  Liaise with the ITO Supervisor/Team Lead/Manager and VP Operations to coordinate and manage operational, technical, and commercial Issues and opportunities, and to inform Netcom Business Development Department (BDD) Account Manager of concrete opportunities as applicable.
  • Keep up to date and maintain all Customer IT hardware, software, and licenses, including up-to-date IT records (Audit, Register), and prepare recommended additions and changes during budget reviews.
  • Work with the Netcom IT capability owners to further advance the IT environment at the Customer site based on best practices developed in cooperation with Netcom teams owning the applicable capability.
  • Interact with the Customer representative and key staff, including Heads of Department, to establish a working relationship and ensure smooth problem resolution.
  • Any other task as assigned by VP operations.

Requirements
Experience, Education and/or Professional Qualifications:

  • A preferred Degree in any of the following areas – Electronics Engineering, Computer Engineering, Computer Science and other core Sciences with a strong basis for ICT.
  • Mandatory 1 – 5 years experience in a similar role for network, systems and user support, and new solutions implementation support.
  • ITIL, PMP, Prince2 and/or any Microsoft / Cisco / other OEM or professional certification(s).

Essential Skills / Knowledge / Traits:

  • Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
  • Knowledge of ticketing system, Service Level Agreement, key performance indicators.
  • Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, VOIP, conference system) troubleshooting installation and troubleshooting.
  • Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
  • Knowledge of MS Windows OS installation, MS Office (O365) licensing, activation, application installation and user configuration and administration.
  • Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights.
  • Advanced communication, relationship management and team working skills
  • Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
  • In-depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Basic knowledge of servers, cloud computing & security.

Desirable Skills / Knowledge / Traits:

  • Hands-on experience and ability to demonstrate in areas of key duties and responsibilities and essential skills/knowledge.
  • Knowledge of endpoint protection, antivirus, monitoring, control and other device security products and solutions.
  • Knowledge of and hands-on experience with firewall and web filter installation, configuration, troubleshooting.
  • Knowledge and hands-on experience with backup and recovery systems and applications.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online

7. ERP Functional Consultant

Location: Nigeria
Job Summary

  • The ERP Functional Consultant’s role is to ensure successful implementations of ERPs. The job owner will demonstrate extensive knowledge of IT system integration and the ability to document ERP processes.
  • The job owner will be someone whose technical expertise results in optimized business processes, services, and human resource management.

Key Duties and Responsibilities
ERP:

  • Determining ERP needs via consultation, business process analysis, and observations.
  • Evaluating existing IT infrastructure and recommending system improvements.
  • Developing and configuring customized ERP solutions.
  • Writing programs and scripts to design user-friendly interfaces and optimized functionalities.
  • Deploying ERP solutions and ensuring seamless system integration.
  • Running diagnostic tests and resolving issues to enhance performance.
  • Providing ERP end-user training and technical support.
  • Documenting ERP processes and preparing deployment progress updates.
  • Complying with industry regulations.
  • Keeping informed of the latest ERP developments, upgrades, and offerings
  • Assist ERP lead in all activities with respect to application development, management operations and support
  • Partner with internal and external stakeholders to identify automation opportunities and gather requirements to analyze, understand, and document business processes in detail for assessing automation feasibility.
  • Participate in various types of interviews, meetings or workshops to design, document and configure automation solutions
  • Work with functional leaders to help develop a business cases for additional software development and/or acquisition
  • Provide assistance to customers during integration testing
  • Documenting functional and non-functional business requirement specifications, user stories, use cases as well design of workflows. This entailed layout and format are easily shared with and understood by stakeholders whilst keeping documentation up to date

IT Audit:

  • Prepare audit programs, work papers detailing audit procedures, process diagrams, and ensure adequate audit evidence in accordance with departmental and professional standards
  • Facilitate process/platform workshops to identify risks, design appropriate controls, implement control monitoring activities including performing testing services
  • Develop appropriate materials to train and communicate IT controls framework to stakeholders
  • Facilitate and participate with IT teams, workshops, and other sources of requirement’s information to plan the control environment
  • Prepare project scope to assist with the pricing analysis for clients
  • Communicate audit findings and opportunities for improvement to management

Internal Process Analysis:

  • Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
  • Assist in maintaining, supporting and upgrading existing IT systems and applications
  • Supporting business automation projects during the User Acceptance Test and rollout phases.
  • Plan and perform Information Technology audits to assess process effectiveness and control design for information systems in order to make meaningful contributions to drive results in the organization
  • Create an array of Standard Reporting Templates for Systems Operations
  • Development of business process workflows for existing and new business intelligence and collaboration solutions
  • Work closely with key Subject Matter Experts to develop Policies that aim to improve business processes and support change management
  • Learning management system and training
  • Bring inconsistencies and problems to the attention of management
  • Maintain a complete understanding of and adheres to all IT policies and processes
  • Perform continuously to improve system capabilities and business processes

Education and Experience

  • Bachelor’s Degree in Computer Science, Information Technology, or similar preferred.
  • At least 3 years experience as an ERP consultant in a similar industry.
  • Demonstrate out of the box thinking when confronted with new ideas or changes.
  • Ability to work with IT staff, managers, and business representatives, both internal and external Broad understanding of business and IT functions and processes.

Essential Skills / Knowledge:

  • Specialization in business administration or a related field will be advantageous.
  • ERP certification, such as D365 ERP Business Process Integration (SAP or Oracle is an added advantage).
  • Extensive knowledge of business processes, ERP development tools, and coding languages.
  • Exceptional interpersonal, collaboration, and communication skills.
  • Superb problem-solving and analytical abilities.
  • Excellent time management and organizational skills.
  • Demonstrated ability to work with functional leaders and team members to discover, document, design and implement business processes in an ERP application platform.
  • Strong skills in Process Mapping and Business Process re-engineering.
  • Experience facilitating workshops and focus groups.
  • Strong business/client engagement skills.
  • Experience developing instructional and procedural documentation and presentation.
  • Administrative and Analytical/Numerate skills.
  • Good geographical knowledge.

Desirable Skills / Knowledge:

  • Dynamics 365 Training (Back and Front end).
  • Odoo Training (Back and Front end).
  • Lean / Six Sigma Certification.
  • Power Bi.
  • BPM.
  • IT Audit Training Courses with a focus on IT Governance.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online

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