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Ongoing Recruitment at ARM Life Plc – armcareers.com

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Ongoing Recruitment at ARM Life Plc – armcareers.com.

ARM Life Plc, ARM Life Plc Recruitment, Ongoing Recruitment at ARM Life Plc, How to Apply for Ongoing Recruitment at ARM Life Plc. See more details below;

Ongoing Recruitment at ARM Life Plc

ARM Life Plc Recruitment 2018

 

ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

1. Job Title: Enterprise & Custom Application Developer

Location: Nigeria
Job Type: Full-Time

Job Summary

  • The Officer shall be responsible for developing innovative technology solutions to support the Stockbroking business. This shall include managing existing applications and providing excellent technical support on all platforms.

Principal Duties and Responsibilities

  • Develop and implement new software programs
  • Maintain and improve the performance of existing software
  • Clearly and regularly communicate with Management and technical support colleagues
  • Design and update software database
  • Test and maintain software products to ensure efficient functionality and optimization
  • Recommend improvements to existing software programs as necessary

Daily Activities/Tasks:

  • Daily Monitoring of the ARMStocktrade Application
  • Resolve all issues related to the ARM Stocktrade portal and Zanibal, as they occur
  • Ensure Stability and efficiency of the ARMStocktrade portal
  • Work on Enhancements and modifications as may be required for ARM Stocktrade
  • Work closely with the IT and Zanibal Team on matters relating to ARMStocktrade
  • Develop and monitor efficiency of other technology platform for the business

Minimum Qualifications

  • First degree in Information Technology or related discipline.
  • Capital market or Financial services experience
  • A professional qualification and certification.
  • Three (3) years experience in programming
  • Preferred Years of Experience: 2 – 5 year(s)

Competency and Skill Requirements
Technical Skills

  • Bachelor’s Degree in Computer Science or related field required
  • 3+ years’ experience in web, software development and innovative applications
  • Demonstrated knowledge of web technologies, such as HTML 5, CSS 3 and Javascript
  • Experience with .NET (C#), Java and PHP programming languages
  • Ability to work independently and multi-task effectively
  • Experience in an Agile delivery environment, Cloud infrastructure environment and Postgres database
  • Experience with integrating multiple payment gateways such as Webpay, PayDirect.
  • Flexible and willing to accept a change in priorities as necessary
  • Strong attention to detail

Others:

  • Ability to work well under pressure
  • Very good interpersonal skills
  • Excellent verbal and written communication skills
  • Result-oriented
  • Service orientation
  • Customer focus
  • Good telephone manners

Deadline: 23rd November, 2018.

How to Apply

Interested and qualified candidates should: Click here to apply online


2. Job Title: Information Security and IT Control Officer

Location: Nigeria
Job Type: Full-Time

Job Summary

  • To protect the confidentiality and integrity of clients, employees, and business information in compliance with organization policies/standards and business objectives of ARM pension.

Principal Duties and Responsibilities

  • Maintain a risk management framework.
  • Perform risk assessments on resources and projects to be protected
  • Perform vulnerability assessments to evaluate the effectiveness of existing controls
  • Ensure a framework for information security governance and IT control
  • Update and advise top management on security direction and issues
  • Provide technical security expertise to IT to ensure that the requisite level of security is implemented in all information assets
  • Maintain and review information security policies that support business goals and objectives, and are consistent with applicable laws and regulations
  • Maintain standards, procedures and guidelines that support information security policies, and ensure business processes and IT infrastructure activities address information security risks
  • Maintain documentation of all information systems security and change management processes
  • Maintain and review information security policies that support business goals and objectives, and are consistent with applicable laws and regulations
  • Perform system audit checks including pre-implementation and post-implementation of projects
  • Monitor and review operations logs and event console activity to identify potential security related events, and investigate all anomalies
  • Lead and facilitate internal training and awareness of IT security policies, controls and best practices, as well as the impact of non-adherence in order to contribute to the implementation of IT governance
  • Lead activities relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties
  • Review response and recovery plans that include organizing, training and equipping the teams
  • Periodically test the response and recovery plans, where appropriate
  • Ensure the execution of response and recovery plans, as required
  • Manage post-event reviews to identify causes and corrective actions.

Requirements

  • Education Qualification: Minimum – B.Sc, M.Sc
  • Preferred Years of Experience: 5 year(s)

Application Closing Date
16th November, 2018.

How to Apply

Interested and qualified candidates should: Click here to apply online


3. Job Title: Sales Executive

Location: Nationwide
Job Type: Full-Time

Job Summary

  • Profiling new clients and bringing in new business to the company while sourcing for EOI, AVC and having CIS presentations in organisations

Principal Duties and Responsibilities

  • Opening and closing of new businesses.
  • Registration of new clients and/ or staff of organizations.
  • Processing of RSA form for timely generation of pins.
  • Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
  • Sales of Additional Voluntary Contribution to clients alongside their RSA.
  • Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
  • To ensure that accounts opened are funded

Daily Activities and Tasks

  • Prospect for new business and make ‘cold calls’ to establish relationship were necessary
  • Schedule a list of organizations to visit for new recruits/staffs
  • Enlist clients who are dissatisfied with their PFAs’ for transfer
  • Resolve issues or challenges with pensions. e.g. Updates on mobile alert
  • Follow up on remittance and channel to the appropriate unit

Minimum Qualifications

  • A minimum of OND
  • Excellent communication and interpersonal skills
  • Excellent Negotiation skills

Required knowledge, skills and abilities:

  • Good problem solving skill.
  • Good analytical skill
  • Good knowledge of Microsoft office suite
  • Optimistic Attitude

Generic Skills:

  • Team worker, interpersonal skills, commercial focus.
  • Flair, energy and sustained capacity for hard and smart work
  • Confident and Sociable
  • Outstanding interpersonal, organizational and communication skills with very fluent English.

Supervisory Skills:

  • The charisma to lead team members in achieving set objectives.
  • Good relationship management skills

Application Deadline: 1st January, 2019 .

How To Apply

Interested and qualified candidates should: Click here to apply online


4. Job Title: Assistant Compliance Officer

Location: Lagos, Nigeria
Job Type: Full-Time

Job Summary

  • Role will be primarily responsible for: Periodic reviews of legal documentation and legislation/regulations impacting the company’s operations – developing compliance monitoring plans to address areas of key risks as identified

Principal Duties and Responsibilities

  • Negotiation, drafting and implementation of the terms of agreements in all business contracts and agreements.
  • Legal advisory on contracts, Masters Service Agreements, and Service Level Agreements.
  • Liaison with service providers, external legal advisers, and government agencies.
  • Regulatory reporting and SLA Monitoring
  • Liaison with all regulatory bodies as well as maintaining relationships with relevant legal bodies and trade associations.
  • Ensuring compliance with all relevant regulations by National Pension Commission and other relevant regulatory agencies.
  • Supporting the implementation of the Anti-Money Laundering policy, governance frameworks and the overall execution of financial returns rendition to the Financial Intelligence Unit.
  • Preparing the Compliance Grid detailing legislation and regulations impacting the Company’s operations
  • Developing and implementation of compliance risk management plans
  • Continual compliance risk assessment of company practices together with the development of internal policies and procedures, compliance training and protocols
  • Monitoring, creating awareness and review of Compliance Policies
  • Tracking/Logging all compliance related correspondence between the stakeholders i.e. PenCom, the Client, and the Company.
  • Review of client benefit payments & Compliance Report Monitoring
  • Following up on the progress of implementation of recommendations and commitments to National Pension Commission and other regulators.

Application Deadline: 16th November, 2018.

How to Apply

Interested and qualified candidates should: Click here to apply online


5. Job Title: Head, Customer Experience

Location: Nigeria
Job Type: Full-Time

Job Summary

  • The Head, CX will own all aspects of client interaction channels across all regions to keep the client at the center of ARM Pension’s services.
  • The objective will be to assume primary responsibility for the end-to-end delivery of optimal customer experience to the organization’s customers through the entirety of the customer ‘life-cycle’; from over-seeing the selection & development of the customer service team; leading customer communication & engagement programs; and building innovative methods & metrics to use for company research, with the aim of enhancing the overall customer experience, and fostering customer loyalty through high-quality interactions at each step.

Other key functions include:

  • Supervising and coordinating the activities of the Contact Centre, Walk-in and Electronic Channels management teams
  • Monitoring the productivity of the Channels and generate reports with a view to deepening our client relationships
  • Responsible for quality assurance across all channels of customer interaction

Principal Duties and Responsibilities
Strategic Customer Experience Management:

  • Collaborate with key leadership personnel, to define an effective customer experience focus, and lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with ARM Pension’s customer service vision and strategies
  • Drive Implementation of Customer Experience Initiatives by planning and providing leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers and communities
  • Develop and champion strategies to deepen relationships with clients based on their peculiar segments and behavioral patterns.
  • Develop strategies (based on a thorough understanding of pension industry and developing trends) to grow the business and maintain the company’s leading position in the industry. Drive over-arching customer retention vision and strategy.

Touch Point management:

  • Monitoring and coordinating activities of the CX Supervisors and Electronic channel management teams
  • Lead Development of Customer Service Team: Lead and manage company teams to offer knowledgeable structure, training / coaching, and effective support to assist in successful customer engagement and delivery.
  • Exploit customer interactions to solicit sales lead for the Business Development team

Customer Data Analytics:

  • Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns & issues, inform review and enhancement of customer services /service delivery models.
  • The Candidate is responsible for leading the collation, and analysis of customer expressions of dissatisfaction and complaints, mystery shopper and Customer Experience Scores, ensure that NPS increases across the organization over time
  • Take full responsibility for quality assurance across relevant customer complaints, queries and requests from start to the end of the process on CRM.

Executive Management support:

  • Work closely with supervisor to understand the strategic direction for the Pension business
  • Manage systems & budget with active involvement in preparation of financial year budget and development & implementation of strategies to achieve this budget

Other Requirements

  • Highly developed Emotional Intelligence
  • Deep analytical and problem-solving experience; Familiarity with data tools (e.g. SQL or Cognos)
  • Passion for all things customer related – analytics, engagement, process, quality, etc.
  • Able to act on and deliver results in a fast-paced environment.
  • Excellent internal and external communication skills
  • Highly organized and proactive with a strong attention to detail.

Requirements
Preferred Years of Experience:

  • 8 – 30 year(s)

Education Qualification:

  • Minimum – B.A., B.Sc, HND, M.Sc, MBA, Phd

Application Deadline: 9th November, 2018.

How to Apply

Interested and qualified candidates should:  Click here to apply online

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