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Tek Experts Job Portal 2019 | www.tek-experts.com/en-us

Filed in Job by on November 25, 2019

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Tek Experts Job Portal 2019 | www.tek-experts.com/en-us.

Tek Experts provides the services of a uniquely passionate and expert workforce that take intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

Tek Experts Recruitment Portal 2019

We are recruiting to fill the following positions below:

1. Job Title: Master Instructor – Office 365

Location: Lagos
Job Description

  • Tek Experts provides business and IT outsourcing services, and we are hiring a technical trainer who will be responsible for identifying and developing key Microsoft technical training courses for our teams, as well as the primary facilitator through instructor-led learning (ILT) or online (e-learning).
  • You will be responsible for developing a wide variety of job skills, and technical training courses as needed to build the technical competency of the Tek-Experts Technical Support Engineers. In addition, you will have the opportunity to identify and develop cutting edge training courses for self-paced or instructor led training activities following a systematic training development model like ADDIE or SAM. Finally, supporting the operations teams, you will monitor usage of the tools and evaluation of the learnings in the success of the teams.

Duties and Responsibilities

  • Implement a global process to measure the progress of each employee during Onboarding.
  • Ensure the process gives feedback to employees on technical and soft skills and advises management of progress and issues.
  • Deliver a multi-week Onboarding for new employees to groups of 20+ that is designed to achieve proficiency targets.
  • Monitor and track the delivery of all Onboarding class across sitesUse modern classroom instruction methods that produce knowledge retention and skill development.
  • Deliver highly interactive practice activities, simulations, microlearning, and exams.
  • Implement continuous learning topics that are designed to advance the skills and abilities of employees in their current role.

What we’re looking for

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

  • Product and technical expertise, in line of business
  • T4 Certification
  • Onboarding Training experience
  • Client facing responsibility
  • Technical training delivery

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online


2. Job Title: Software Support Engineer – Identity Level 2

Location: Nigeria
Job Descriptions

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to azure AD supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Duties and Responsibilities

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What We’re Looking For

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

  • Up to 2 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Software Support Engineer – Virtual Machines (VM) Level 2

Location: Nigeria
Job Descriptions

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • Due to expansion we are looking to add to our team of software support engineers.
  • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Virtual Machines Infrastructure Team .
  • You will be supporting VM management, VM configuration, Vm connectivity, VM migration processes, VM high availability and VM performance.
  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Duties and Responsibilities

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

What We’re Looking For

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

  • Up to 2 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4. Job Title: Recruitment Manager

Location: Lagos Nigeria
Details

  • Would you like to lead a recruitment team in a fast paced technology company ? Can you drive efficiency and effectiveness through leadership and partnership to influence hiring decisions? Do you want to be part of a team that deepens and diversifies the talent acquisition strategy of a global company on the go?
  • We are looking for a Recruitment Manager to lead our Talent Acquisition function in Nigeria You will be an expert in recruiting highly sought-after candidates in the technology or IT industry, developing and executing strategies to proactively identify, engage and recruit the best-fit talent for Tek Experts. An essential contributor to our high-performing team, the Recruitment Manager will also be responsible for the successful operation of the candidate management function, interviewing processes and pre-onboarding activities.

Duties and Responsibilities

  • Team Management
  • Full execution of the recruitment process including job posting, phone interviewing, job interviewing, regular communication with candidates, recruitment administration; sending employment confirmation to successful candidates etc.
  • Actively search resumes on various recruitment channels to get qualified CVs for recruitment requirements
  • Screening CVs, shortlist candidates for further process
  • Coordinate with team leaders, directors and colleagues to make interview appointments
  • Builds applicant sources, data by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites
  • Manages the posting of job vacancies at the best performing recruitment channels
  • Draft or revise job description when assigned
  • Draft employee contracts, complete onboarding processes like adding to personnel profile management software and provide recruitment and HR report as requested
  • Other duties as and when assigned

Skills and Competencies

  • Proven experience in recruitment as an in house recruiter, headhunter or within a recruitment agency in VOLUME recruitment (circa 150 roles per month as a team)
  • Active, hardworking, enthusiastic, willing to work over time,
  • Enjoys networking with people
  • Excellent communication in English

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


5. Job Title: Marketing Campaign Manager – Elev8 Nigeria

Location: Nigeria
Job Descriptions

  • Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organisation? Elev8 (our Education Business) has a superb opportunity to do just this.
  • As Marketing Campaigns Manager, you will have responsibility for designing, developing and delivering digital marketing campaigns to generate leads, drive engagement and position elev8 as the go-to place for executive and IT training across our key locations.
  • Elev8 is an exciting education business that is changing the way training is recognized and delivered. From our start in Costa Rica we will be launching and developing the elev8 brand across several key locations in the next 2 years and we’re looking for someone to be part of our exciting journey.

Duties and Responsibilities

  • Work with the Head of Marketing, other members of the marketing team and stakeholders to develop high impact marketing campaigns
  • Manage content programs to drive engagement across key marketing channels including social media, email, websites and search
  • Manage social media engagement and community management so that elev8 becomes known as a highly engaged education business
  • Ensure websites are able to drive engagement and sales including content development, campaign integration and new features and functions to encourage user-engagement
  • Management and maintenance of social media presence across all global channels, and monitoring local channels ensuring best practice standards are met
  • Management of email marketing platform, coordinating newsletters and bespoke campaigns
  • Work with other marketing stakeholders to ensure online channels meet marketing objectives
  • Day-to-day administration of SEM activity to ensure best ROI
  • Measure and report on digital marketing channels and provide insight into KPIs & ROI

What We’re Looking For

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

  • Proven campaign management experience across all key marketing channels
  • Proven expertise managing marketing campaigns across PPC, social media, search engines, display and email
  • Strong understanding of current online/offline marketing activities to drive sales and brand engagement
  • Proven experience managing marketing programs activity for a growing and dynamic company in the Education industry is highly desirable
  • Experience of managing marketing automation programs
  • True self-starter that can drive marketing activity across a business
  • Strong English language skills and experience of writing content
  • 3 years minimum digital/online project management experience
  • Expertise in social media channel and campaign management for B2B and B2C audiences
  • Experience of email marketing channels, design of campaigns, execution and reporting
  • Knowledge in SEO (Search engine optimization) and PPC (pay per click) activity a bonus
  • Bachelor’s degree or equivalent in Marketing or a related subject

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


6. Job Title: Software Support Engineer- Dynamics CRM

Ref #: 241467
Location: Lagos
Client: Microsoft
Department: Dynamics
Descriptions

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • Due to expansion we are looking to add to our team of software support engineers. As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
  • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Duties and Responsibilities

  • Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Requirements
Competences:

  • Up to 2 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with cloud technologies and interest CRM or Microsoft Dynamics
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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