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Tek Experts Job Vacancy Portal 2020 | www.tek-experts.com/en-us

Filed in Job by on March 27, 2020

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Tek Experts Job Vacancy Portal 2020 | www.tek-experts.com/en-us.

Tek Experts provides the services of a uniquely passionate and expert workforce that take intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

Tek Experts Recruitment Portal 2019

We are recruiting to fill the following positions below:

1. Job Title: Global Head of Office 365

Ref Id: 242645
Location: Lagos
Department: Office 365
Client: Microsoft

What are we looking for?

  • We’re looking for a superstar Global Head of Office 365 to join our management team. With a background in IT support and extensive customer experience, you will monitor, grow and lead the overall performance and targets of your staff setting and surpassing targets.
  • Your success will be driven from your previous experience of leading support teams of at least 500 people spread across the globe.
  • Reporting to the Chief Operations Officer, you will have complete control to deliver exceptional customer support 24/7 worldwide, for a leading global tech company.

Job Tasks and Responsibilities

  • Pro-actively manage client, staff and organizational requirements to meet key customer KPIs and SLAs including accurate reporting of performance and delivery.
  • Ensure effective client delivery through management of headcount, talent acquisition, lines of communication with internal and external partners, performance management and people development.
  • Take ownership of business processes which may involve building new or improving current processes, followed by implementation and maintenance.
  • Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement.
  • Driving CSAT and propel for reaching an extra mile growth and expansion for LOBs based in partnership and ace results.
  • Diurnal Client Interaction regarding performance and reporting.
  • Innovation to improve efficiency and effectiveness of service delivery.
  • Manage action planning and implementation of outcomes by ensuring effective reporting is in place.

Key Qualifications

  • Background in delivering commercial support: Essential.
  • Strong organizational, planning, leadership and management skills all delivered with a confident and professional manner: Essential.
  • 10+ years of relevant IT experience: Essential.
  • Experience leading a support team of at least 500 people globally: Essential.
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills: Essential.
  • Ability to identify gaps, alongside engaging global teams and driving to success.
  • Multicultural background and experience.
  • Committed to self-development and the development of others: essential.

What do we offer in return?

  • Global opportunities
  • Continuous growth
  • Work-life balance
  • Generous remuneration package
  • Premium healthcare
  • Annual bonus.
  • But most importantly, we offer a great company culture with wonderful colleagues to learn from and collaborate with.

Application Closing Date
2nd June, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Senior Developer – Technical Support Engineer

Ref #: 242761
Location: Lagos
Department: All Departments

Job Description

  • Our Technical Support team is looking for full-time team members! These persons will join usas part of our global support team and support our customers around the world.

Duties and Responsibilities

  • Our client users work 24/7, so you’ll be expected to work some weekends and holidays. And though we support flexibility to let you take care of the important things in your life, you’re expected to work during the normal working hours of your time zone.
  • When our client users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions surrounding Git, GitHub, GitHub Actions, GitHub Packages, and our Ecosystem. Support also works closely with the engineering team to track down bugs and improve our documentation.
  • The most important characteristic of our support team is that we love helping developers. Ours is a place for people to work better, together. Our job is to help, support, treats users the way we’d want someone to treat our friends.
  • Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Requirements
Minimum Qualifications:

  • Experience using GitHub
  • Basic experience in programming with a language like Ruby, JavaScript, Java or .NET
  • Experience using Git and the command line
  • Experience interacting with REST, or GraphQL, APIs, and troubleshooting requests
  • Exposure to one or more of the following package management tools: bundler, npm, maven/gradle, dotnet / nuget
  • Exposure to client / server architecture in web applications
  • Stellar English and grammar skills
  • Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution
  • Support experience, with a focus on empathy – you are attuned to hear the question behind a question
  • A unique writing style and voice

Preferred Qualifications:

  • Will love developers as much as we do
  • Could effortlessly explain how Git works to a non-developer
  • Experience working remotely
  • Familiarity with Docker
  • Understanding of CI / CD pipelines
  • Experience troubleshooting using stack traces and log files

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Software Support Engineer – Azure Apps services Level 3

Location: Lagos

Job Description

  • Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame?
  • Are you interested in gaining global experience and getting extensive training Microsoft Azure products? Do you take pride in delivering outstanding customer service?
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • Due to expansion we are looking to add to our team of software support engineers. As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code.
  • The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team. supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.

Duties & Responsibilities

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Competences

  • 2-4 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Experience in Microsoft technologies/application’s development, testing and integration methodologies
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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