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Workforce Group Job Portal 2019 | www.workforcegroup.com

Filed in Job by on October 14, 2019

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Workforce Group Job Portal 2019 | www.workforcegroup.com.

Workforce Group is recruiting on behalf of its clients in various sectors to fill the following positions below:

1. Job Title: Transaction Officer

Location: Lagos
Company: Foremost Commercial Bank
Job Responsibilities

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Informing customers about bank products and services.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.

Requirements

  • HND in any field
  • Cash handling experience and on-the-job training may be required.
  • Exceptional time management, communication, and customer service skills.
  • High level of accountability, efficiency, and accuracy.
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • High level of accountability, efficiency, and accuracy.

Application Closing Date
25th October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Sales Executive (SE)

Location: Lagos Mainland and Island
Company: Foremost Commercial Bank
Job Responsibilities

  • Customer acquisition through sales of the company’s products and services
  • Driving liability balances of accounts opened
  • Bundling electronic products
  • Cross-selling of company product and services
  • Participate in market storms, community fairs and cluster marketing events e.g. NYSC, Trade Fairs
  • Provide sales leads for Team Lead, Supervisors and Branch Managers
  • Ensure consistent high-quality service delivery

Requirements

  • OND, HND, B.Sc. in any field
  • Must not be more than 32 years old
  • Must have a flair for Sales
  • Good spoken and written English
  • Very smart and articulate
  • Should reside in or close to the preferred location above.

Remuneration

  • Attractive Basic Salary, Commission and other benefits.

Application Closing Date
30th October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Experienced Contact Center Agent

Location: Victoria Island, Lagos
Job Description

  • The Contact Center Agent will be working closely with other team members to provide outstanding service to the company customers by answering questions, handling complaints, and troubleshooting problems with the company’s products and services.

Responsibilities

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers’ feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit customers’ needs.

Job Requirements

  • Education Qualification: HND/B.Sc
  • 2-5 years Proven experience as a Contact Center Agent
  • Must not be more than 30 years old.
  • Extremely smart and able to respond to requests in a timely manner and has initiative
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Excellent Communication Skills (Written & Oral)

Remuneration and Benefit

  • N140, 000 – N170,000/month
  • Other Benefits: HMO, Pension & Leave allowances

Application Closing Date
15th October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4. Job Title: Field Operation Officer

Location: Lagos
Reports to: Field Operations Manager
Job Summary

  • To supervise the staff and facilities at Bus Stations within the region to provide an effective, safe and pleasant experience for the travelling public and bus operators.

Job Responsibilities

  • Supervise the daily activities of a team of Field Operations Assistants.
  • Supervise the facilities at Bus Stations. Ensure that they are maintained and inspected to provide a safe, pleasant and effective environment for bus operations and the travelling public.
  • Strive to achieve, or exceed, targets set against such measures as Customer Satisfaction and number trips by Bus Captains
  • Oversee both the validation and invalidation of the tickets
  • Ensure that head count of the passengers is accurately performed
  • Oversee adherence to bus arrival and take off schedule
  • Attend regular meetings as required by the operation department regarding Bus Stations and stands. Urge and escalate matters if they are not completed satisfactorily.
  • Undertake regular safety inspections and participate in risk assessments and mandatory safety checks. Strive for a high level of safety in and around facilities for the benefit of all users.
  • Ensure that bus station procedures and emergency plans are adhered to at all times.
  • Undertake line management responsibility for the Station Assistants; this will include training, performance management and discipline.
  • Ensure all relevant publicity is available and posted within the Bus Station and that it is up to date and of good quality.

Job Requirements

  • 2 years’ experience in transport management, or any other related field for B.Sc/HND
  • Excellent interpersonal skills
  • Pleasant personality
  • Good team player
  • Courteous services
  • Effective written and verbal communication
  • Flexibility to work outside normal working hours

Application Closing Date
26th October, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online


Note: Applications are open to interested in sales-oriented individuals. All interested candidates will be contacted and scheduled for assessment and interviews. Time and venue will be advised. You can only apply for one role in this recruitment process.

Workforce Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Workforce Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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