Apply for Granite State Student Loans 2019 in United State (U.S.).
Granite State Student Loans – Granite State Management and Resources also known as Granite State is an establishment that services both federal and private student loans.
It is part of the New Hampshire Higher Education Assistance Foundation Network Organization; Granite State was founded in the year 1986.
As a student loan servicer, Granite State is in charge of bringing together student loan payments on behalf of the lender each month.
It also serves as a client service point of contact for borrowers, assisting to resolve any payment-related questions and other issues that might arise.
In this article, I will be emphasizing on the Granite state student loan.
How to Refinance My Granite State Management Student Loans
You can refinance your Granite State Management student loans with another from a private lender with a different rate, term, and servicer.
It’s the only way to switch up your servicer if you have a private loan and one of three options for federal loans.
Borrowers with federal loans might want to think carefully before refinancing, though. You stand to lose several benefits like being qualified for certain forgiveness and income-based repayment plans as well as flexible deferment options.
If you plan on taking advantage of these benefits, you might want to consider applying for a Direct Consolidation Loan or Public Service Loan Forgiveness (PSLF) instead.
How to Avoid Common Problems with Granite State Management
Granite State Management itself doesn’t have many online reviews but several of the complaints filed against the NHHEAF Network involves the student loan servicer.
The NHHEAF Network Organizations closed 28 complaints with the Better Business Bureau (BBB) over the past three years, and Granite State Management customers filed 90 complaints with the Consumer Financial Protection Bureau (CFPB).
Here are two top complaints to watch out for with Granite State Management:
1. Credit Report Errors
One of the top complaints against Granite State Management is that it incorrectly reported information to the three main credit bureaus, hurting borrower’s credit scores.
Several borrowers claimed it accidentally reported that they’d filed for Chapter 13 bankruptcy. Others complained to the CFPB that the servicer was trying to collect on a loan they’d already closed.
- How to avoid it: While you can’t prevent Granite State Management from making a clerical error, you can correct it as soon as possible by signing up for credit alerts many banks and credit card issuers offer this.
You might also want to regularly check your credit reports for errors and contact Granite State Management if you notice anything wrong.
2. Trouble Applying for Deferment
Several borrowers also reported having difficulty applying for deferment through Granite State Management.
Some said they’d been rejected without explanation, while others claimed their deferment was cut short. All expressed frustration over the lack of support they received from customer service.
- How to avoid it:Contact customer service before you defer your loans and regularly check in on your account while it’s in deferment.
If you run into a problem, reach out to a live representative when possible emails are easier to ignore. Don’t want to risk having your deferment go wrong? Consider refinancing or consolidating to switch lenders.
How Do I Submit a Complaint Against Granite State Management?
You can complain to the Department of Education or NHHEAF Ombudsman Group, which are independent offices tasked with handling and resolving borrower complaints.
You can submit a written complaint to the Ombudsman Group; reach out over the phone or send a fax if you have a federal loan. Where you submit your complaint depends on your account number.
What Borrowers Think of Granite State
Granite State has garnered a number of complaints through the Better Business Bureau and the Consumer Finance Protection Bureau about its practices.
The complaints filed are similar to those filed against other student loan servicers. However, given Granite State’s relatively small size, there were a large number of complaints against it.
For example, a number of borrowers complained that Granite State caused issues with their deferment. For some borrowers, Granite State took too long to process their application, leading to issues with their credit score. Other borrowers complained that Granite State did not properly process their deferments, causing the deferment to expire in the middle of a school term.
1. Can You Choose a Different Student Loan Servicer?
As a general rule, you cannot choose a different loan servicer for your federal student loans. However, if you are unhappy with Granite State, you can choose to consolidate your student loans.
This will give you the ability to choose a new servicer. Alternatively, you can refinance your student loans, federal or private, with a private lender of your choice
2. How Do I Defer My Loans or Go Into Forbearance Through Granite State Management?
Applying for deferment or forbearance involves filling out and submitting a form to Granite State Management. You can learn about your options and find the relevant forms by logging into your online account.
3. How Do I Change My Repayment Plan?
Log in to your account to learn about your repayment plan options. If you have a federal loan, applying to change your plan involves filling out a form that you submit to Granite State Management.
Private loan borrowers might want to reach out to customer service to learn about which plans are available to them.
4. I Got an Email from GSM&R About an Account I Didn’t Sign up for. Is it Legit?
Generally, yes. All federal loan borrowers should get an email from their servicer during their grace period with instructions on how to set up their account. If you have a private loan, you might hear from Granite State Management even earlier.
That doesn’t mean you shouldn’t exercise caution. If you get an email that sets off your alarm bells, reach out to Granite State Management by phone to confirm it’s legit.
5. How Can I Pay Off My Loan Early?
Granite State Management doesn’t provide specific instructions for how to repay your student loan, though you are allowed to make payments ahead of time with no penalty.
Contact customer service for specific instructions to prepay your student loans.
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