DHL Exception Meaning and How to Respond As An eCommerce Store

What does a DHL exception mean? If there is a DHL delivery exception, it simply means your parcel is momentarily stuck in transit. It will arrive soon!

dhl exception

Have you ever experienced a delay in the arrival of a product you ordered, as a buyer, or a product you sent out for delivery, as a seller?

That is what we call an exception delivery.

An exception happens when a package or cargo runs into an unexpected circumstance that can cause the scheduled delivery day to alter.

Examples of exceptions include address omission, package damage, and failure to obtain a signature.

It’s possible for a delivery exception to persist as a problem for several days, though the duration of delivery exceptions varies.

Naturally, it’s in your best interest to address the exception as soon as you can, to head off a bad customer response.

Let’s get in-depth into what a delivery exception is.

What is a Delivery Exception?

dhl exception

A delivery exception is when a shipping company changes the delivery date due to an unanticipated incident or circumstance.

When this occurs, a notification is sent to the consumer informing them that their order has experienced an unanticipated delay.

Delivery exceptions can occasionally be attributed to mistakes made during shipping, but more often than not, they are brought on by a recipient’s absence, delays at customs, or adverse weather conditions.

eCommerce companies need to have a mechanism in place to handle shipping exceptions, regardless of the underlying cause.

Yes, they’re inadvertent and annoying, but it’s your responsibility to make sure your consumers don’t suffer as a result.

Continue reading to find out more about the various delivery exceptions you can have, how the major carriers handle them, and how you ought to address them.

How and Why Do Delivery Exceptions Occur?

dhl exception

No matter if you’re working with FedEx, USPS, or another carrier, delivery exceptions are unavoidable.

In actuality, 11% of all shipments are affected by delivery exceptions. And of course, shipping delays have increased significantly since the outbreak.

Fewer orders are being delivered on schedule despite e-commerce companies’ rising earnings over the past year.

The customer experiencing the delivery exception will undoubtedly be irritated if their anticipated delivery is missed or if they receive a delayed shipment, regardless of the reason for the exception.

The customer may then contact the business or carrier or complain on social media, neither of which will be good for your brand.

Types of Delivery Exceptions

dhl exception

The capacity to send a box across the county (or the world) in a couple of days is an amazing achievement of contemporary society, but we have a tendency to take it for granted.

The fact that eCommerce businesses can rely on shipping carriers to fulfill their deliveries on schedule at all is actually astounding given the sheer number of people, networks, technologies, cars, and other pieces of equipment involved in the process.

Delivery exceptions naturally occur when there is a delay somewhere along the way.

These are the top most frequent explanations for delivery exceptions:

1. Damaged label Or Incorrect Address

Your carrier won’t be able to make the delivery if the shipping label on the box is broken or originally had the wrong address on it.

The same is true of disqualifying labels.

When a delivery exception occurs, the carrier may occasionally contact the sender to request a new address; however, other times, the package may be returned to the sender or delivered to the incorrect location.

Make sure the labels on every box you send out are firmly fastened to avoid these delivery anomalies.

Labels should be placed on packages or boxes where they are least likely to be damaged.

Naturally, you’ll also want to check that your labels are precise and readable. Your shipping labels should ideally be printed out rather than handwritten.

Additionally, make sure the delivery addresses are identical to the addresses provided by the customers by checking them twice.

2. Damaged Item

As they travel from point A to point B, packages may be tossed around a lot, and there is always a chance that they may sustain damage on route.

Your carrier might not be able to finish the delivery if your goods or their packaging is damaged before it reaches the consumer, leading to a delivery exception.

Make every effort to ensure that your things are packaged as securely and with the appropriate sort of packing in order to lower the number of damaged item delivery exceptions you encounter.

For instance, if you frequently mail fragile things in padded envelopes, you should probably utilize boxes with additional padding inside instead.

3. No Signature

Some deliveries need the recipient’s signature to be completed.

This is a wise precaution to take when delivering pricey things because it reduces the likelihood of parcels being stolen.

If nobody is around to accept the delivery, though, it can also result in a delivery exception.

The courier may take the box back and try to deliver it the next day if they are unable to get in touch with anyone at the residence or place of business to sign for the delivery.

The courier will send the goods to the return address after a few unsuccessful attempts at delivery without signatures.

As a business owner, you have little control over this kind of delivery exception, but you can lessen the problem by informing your clients of the need for a signature.

Inform them of it at checkout or in the email you send confirming their order.

Encourage consumers to use a product like AfterShip to track their packages so they can confirm they will be home to receive them.

dhl exception

4. Inclement Weather

“Neither snow nor rain nor heat nor gloom of night prevents these couriers from the speedy completion of their scheduled rounds,” is the unofficial motto of USPS postage couriers.

They can’t, however, always live up to it.

No matter how much effort is made to ensure timely delivery, bad weather can still result in a delivery exception.

It is possible for deliveries to be delayed or lost during natural catastrophes including hurricanes, tornadoes, blizzards, and flooding.

Even if your consumers could be more understanding regarding delivery exceptions due to inclement weather, it’s always crucial to inform them of the reason for any delays or delivery failures.

5. Customs Delay

Customs is a department of the government that controls the import and export of commodities inside a nation.

Sometimes, either while it is leaving your country or when it is arriving at its destination country, a shipment has difficulties at customs and is delayed.

Therefore, customs delays are a specific kind of delivery exception that only applies to overseas shipments.

The customs procedure can be sped up by paying the relevant tariffs and fees and submitting the required paperwork.

Inquire with your shipping company for more details on the necessary customs paperwork.

Knowing the shipping laws in both your home country and the nations you plan to ship to is also helpful.

It’s advisable to let buyers know that their order can be delayed if certain regulations apply to your product.

CSN Team.

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