How to Cancel a DoorDash Order and Receive a Refund Quickly

Do you want to know how to cancel a DoorDash order? Here is everything you need to know when you need to make an urgent change to your purchase.

how to cancel a doordash order

Nothing is more annoying than ordering from your favorite restaurant, waiting for delivery, and discovering that your order is incorrect.

Fortunately, you can request a refund through the app when using food delivery services like DoorDash, saving you the trouble of phoning the restaurant.

If it takes too long, DoorDash won’t cancel the order. However, the client might.

DoorDash customers can cancel orders whenever they want and receive a partial or full refund. The consumer has the right to cancel the order if the restaurant or dasher takes too long to prepare or deliver it.

If you, the driver, are delayed or caught in traffic, DoorDash won’t cancel the order. Customers can be informed of your setback so they won’t abruptly cancel by communicating with them.

How to Cancel a DoorDash Order

How To Cancel Your DoorDash Order.

A DoorDash order can be canceled in two ways. Either use a desktop computer or the app to navigate.

1. Through the DoorDash App

DoorDash provides you with the ability to swiftly and easily cancel your order using the app so that customer support can assist you as soon as possible.

You should first log into the DoorDash user portal. Then, do the following in order:

On your dashboard, locate the “Orders” tab.

Your current orders are displayed on a drop-down menu on the order page.

Click “View Order” after locating the order you want to cancel. It ought to be listed first on the ordering menu.

To begin canceling the DoorDash order, select “Help.” The “Help” button will open the Support menu.

DoorDash will display the size of your return to you (whether full, partial, or zero).

If you’re satisfied with the cancellation terms, click “Cancel Order.”

2. Using a Personal Computer

Use the browser on your computer to visit the website. Then, do the following in order:

The hamburger menu can be found. Usually, the landing page’s left-hand corner contains it.

From the drop-down menu, choose “Orders”. It ought to be on the list someplace near the top.

Select the order you want to cancel.

To cancel an order, click on cancel.

Getting a Refund on DoorDash

Getting a Refund on DoorDash

On DoorDash, there are many ways to request a refund. It’s possible that you’ll be qualified for a full or partial refund or DoorDash credits for your upcoming order.

If you get a refund in the form of credits or cash, DoorDash will email you your information.

1. Full Refund

If you cancel an order on DoorDash a few minutes after placing it, you will receive a full refund. You are unlikely to receive a refund if you wait to cancel the order.

2. DoorDash Credits

DoorDash might give you credits as a refund rather than cash. These credits function similarly to coupons.

They can be used to save money on your subsequent DoorDash order. They can also be used to tip Dashers.

Refund to Expect When Cancelling Your Order

Refund to Expect When Cancelling Your Order

Depending on how soon you cancel your DoorDash order, you may receive a refund.

If you cancel before the restaurant confirms the order or DoorDash assigns a courier, you’ll receive a full refund for your purchase.

However, bear in mind that you usually only have a little window of time to do this.

If you decide to cancel after the restaurant has confirmed your order but before a courier has been assigned, or vice versa, you will receive a portion of your money back.

This is because it’s possible that DoorDash will still owe the restaurant or the driver money for any previous driving that was done.

If you decide to cancel your order after both of these requirements have been satisfied, you won’t receive a refund.

You can then decide whether to just accept the food delivery or cancel it in any case.

Do Dashers Pay for Missing Items?

Do Dashers Pay for Missing Items?

No, Dashers don’t compensate for lost stuff.

Any missing goods from your order are no longer their responsibility once your Dasher has left the establishment.

You can use the DoorDash app to ask for a refund if your Dasher delivers an order and you discover that some of the items are missing.

The majority of eateries staple or seal their bags prior to pick up since many patrons are concerned about possible food tampering.

Because of this, Dashers are unable to inspect the bag’s contents before leaving the establishment, and any lost things are nearly always the restaurant’s responsibility.

To report a lost item on the DoorDash app, follow these steps.

Select “Orders,” then select the order that has a missing item. In the upper right corner, press “Help.”

Pick the “Missing Products” option under “Order Issues” and then select the missing items.

Submit your report after adding any pertinent information.

Within a few hours of submitting your missing item complaint, a DoorDash customer support representative will most likely contact you.

The majority of the time, DoorDash will give you a refund for the price of the lost goods.

Can You Cancel a DoorDash Order as a Driver?

Can You Cancel A DoorDash Order As A Driver?

Yes. If a DoorDash driver order hasn’t been marked as picked up yet, you can cancel it.

Any order you have accepted can be canceled at any moment. You must deliver your order after picking it up.

Even if you have an emergency, the app won’t let you cancel the order or send it back to the restaurant for delivery by another Dasher.

How to Cancel a DoorDash Order as a Driver

Sometimes, after accepting a DoorDash delivery, you discover that you cannot or do not want to accept it. This is both entirely normal and frequently encountered.

It’s simple to cancel or remove yourself from your order with DoorDash.

To cancel an order using the DoorDash Driver App, follow these instructions.

For Dashers With Android

In the Dasher app, select ??? button in the upper right corner.

Under Picking up, select Unassign This Delivery.

Pick a justification for not designating delivery.

For Dashers Using iOS:

A Help button can be found in the top right corner of the Dasher app.

Choose “Can’t do this.”

Pick a justification for not designating delivery.

Press the Request / Submit button.

Click Continue to verify the assignment cancellation.

It is not possible to unassign yourself once you have marked an order as “picked-up.”


With the ease of food delivery services, you can cancel an order or ask for a refund with the click of a mouse.

One of the most well-known delivery apps, DoorDash, provides reliable and trustworthy customer service.

This makes it simple for users to get refunds when something goes wrong.

CSN Team.

Similar Posts