Effect of Job Stress on Employee Performance in Nigeria
– Effect of Job Stress on Employee Performance in Nigeria –
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ABSTRACT
The study investigated and evaluated job stress and its effect on employees performance at Unilever Nigeria Plc. The study sought to find out how work related stress could affect the productivity of staff of Unilever Nigeria Plc.
In addition, it identified certain factors which contribute to job stress among Unilever Nigeria Plc.
The systematic sampling technique was used to select 80 participants for the study. The result of this study revealed that work load was the major cause of job stress on employee performance in Unilever Nigeria Plc.
It was further observed that respondent in order to relieve stress often walk around and visit other colleagues in their office to discuss matters irrelevant to work thereby affecting productivity at the Unilever Nigeria Plc.
Health-wise, some members of staff of Unilever Nigeria Plc had developed chronic back pain, an effect of long sitting hours and standing hours at work.
Management commitment to staff issues such as paying attention to workload conflicts, supervisors recognition of outstanding output of staff and the introduction of proper stress management training programmes were perceived as significant steps which if embraced were identified as major contributory factors that could contribute to improve the productivity of staff and boost output of staff.
TABLE OF CONTENT
TITLE PAGE i
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGEMENT iv
ABSTRACT v
CHAPTER ONE
1.0 INTRODUCTION 2
1.1 BACKGROUND OF THE STUDY 2
1.2 STATEMENT OF THE PROBLEM 2
1.3 OBJECTIVE OF THE STUDY 3
1.4 RESEARCH QUESTIONS 3
1.5 HYPOTHESIS OF THE STUDY 3
1.6 SIGNIFICANCE OF THE STUDY 3
1.7 SCOPE OF THE STUDY 3
1.8 LIMITATION OF THE STUDY 4
1.9 DEFINITION OF TERMS 4
1.10 HISTORICAL BACKGROUND OF THE STUDY 6
CHAPTER TWO
2.0 LITERATURE REVIEW 7
2.1 THEORETICAL FRAMEWORK 7
2.2 CONCEPTUAL FRAMEWORK 14
2.3 EMPIRICAL FRAMEWORK 16
CHAPTER THREE
3.0 RESEARCH METHODOLOGY 18
3.1 RESEARCH DESIGN 18
3.2 POPULATION SIZE 18
3.3 SAMPLE SIZE 19
3.4 DATA COLLECTION INSTRUMENT 19
3.5 METHOD OF DATA ANALYSIS 19
3.6 RELIABILITY OF THE STUDY 20
3.7 VALIDITY OF THE INSTRUMENT 20
3.8 RESEARCH INSTRUMENT 20
3.9 LIMITATION OF THE STUDY 20
CHAPTER FOUR
4.0 DATA ANALYSIS AND PRESENTATION OF RESULT 22
4.1 INTRODUCTION 22
4.2 PRESENTATION OF DATA 23
4.3 ANALYSIS OF RESPONSE 24
4.4 HYPOTHESIS TESTING 26
CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATION 26
5.1 SUMMARY 26
5.2 CONCLUSION 27
5.3 RECOMMENDATION 27
QUESTIONNAIRE 28
REFERENCES 29
APPENDIX 30
INTRODUCTION
In today’s world, stress has become a worldwide phenomenon, which occurs in various forms in every workplace. In today’s work life, employees are generally working for longer hours, as the rising levels of responsibilities require them to exert themselves even more strenuously to meet rising expectations about work performance.
Omolara (2008) described occupational stress as the adverse psychological and physical reactions that occur in an individual as a result of their being unable to cope with the demands being made on them.
According to Topper (2007) Vermut and Stensma (2005), Ornels and Kleiner (2003) Verca (1999) in addition, job stressed is caused by lack of resources and equipment, work schedules such as working late or overtime and organizational climate are considered as contributors to staff stress.
Stress can, therefore, be described as the adverse psychological and physical reactions that occur in an individual as a result of his or her inability to cope with the demands being made on him or her (Moorhead and Griffen, 1998).
REFERENCE
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Arnold, J., Cooper, L. & Robertson, I.T. (1991). Work Psychology. London: Pitman Publishing.
Bennet, R. (1994). Organisational Behaviour. 2nd Ed. London: Pitman Publishing.
Blumenthal, I. (2003). Services SETA. Employee Assistance Conference Programme. 2 (2). p5-21.
Bowin, R.B. & Harvey D. (2001). Human Resource Management an Experiential Approach. 2nd Ed. New Jersey: Prentice Hall.
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Carroll, M. & Walton, M. (1997). Handbook of Counselling in Organisations. London: Sage Publications.
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