The Effective Communication, a Tool for the Achievement of Administration Goals in an Organization
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ABSTRACT
Effective communication in any organisation, regardless of its type and size remains critical, to the achievement of organisational objectives. This is more so when any break communication will result in chase, misunderstanding and conflict.
Bank PHB Plc. lays great emphasis on oral and written communication for the successful accomplishment of its goals and objectives. The objectives of this study therefore are; to find out different methods and channels of communication and how these can best be used in achieving organisational goals.
It was to also find out the barriers and problems of communication and hour they can be solved. Consequent upon which, some recommendations were to be made on how organisations can improve their system of communication for optimum performance and higher productivity. The study adopted the descriptive method through structured means.
A summary of the findings indicate that effective communication, is an important factor for any organisation, that wants to achieve its objectives. While it was also discovered that ineffective communication could led to difficulties such a break down in communication low moral, industrial conflict and low productivity.
TABLE OF CONTENTS
Title i
Approval ii
Dedication iii
Acknowledgements iv
Table of contents vii
Abstract viii
Chapter one
1.1 Background of the study 10
1.2 Statement of the problem 11
1.3 Purpose of the study 12
1.4 Significance of the study 13
1.5 Research questions 14
1.6 Scope / Delimitation of the study 14
1.7 Definition of terms 17
Chapter two
Literature review 20
2.1 Conceptual framework 38
2.2 Theoretical framework 39
2.3 Empirical review 42
Chapter three
Research methodology 43
3.1 Design of the study 43
3.2 Area of the study 43
3.3 Population of the study 44
3.4 Sample of the study 45
3.5 Instrument for data collection 45
3.6 Validation of the instrument 46
3.7 Distribution and retrieval of the instrument 46
3.8 Method of data analysis 46
Chapter four
Presentation of data and analysis 47
Research questions 53
Chapter five
5.1 Summary of findings 54
5.2 Conclusion 58
5.3 Recommendations 59
5.4 Limitation of the study 60
5.5 Suggestions for further research 60
References 61
Appendix
INTRODUCTION
Communication is the act of transferring information from one person to another; it could also be means of transmitting and conveying of ideas, attitudes, view and opinions from person to person, generation to generation. Communication to a very large audience, and vice versa.
Social organization cannot survive without communication. You can imagine what the situation will be like if you gather people together and cannot communicate to them; the situation will be quite uncontrollable. Irrespective of how poor or rich and organization is, there exist some spectrum of communication, in all without it no organisation. It is so vital that without it, no organisation can succeed.
In fact, communication is indispensable to human existence because one must need to communicate with people around him to share ideas, experience and feelings. An organization where channels of communication, or where it is not working well should need it or have the already existing ones reinforced the employers would like the feelings of the employee, customers and the general public communication to help streamline action and activities in the organization.
The employees, mere especially would like to know the objectives of the organization in which they are working for. They will affect them are about to be affective. They will also like to know what is expected of them in the organization, to abide the rules and regulation sand to make know to the organization their feeling, decisive, aspiration and efforts.
References
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