Case Manager Interview Questions and Answers 2024

Filed in Articles by on January 31, 2022

– Case Manager Interview –

Case Managers connect people in need with healthcare and social services and help them manage many aspects of their lives. As a case manager, you will help individuals and their families deal with some of the toughest times in their lives.

For the position of a case manager, a specific knowledge base is less important than the values showed by your candidates.

On top of clinical skills, compassion, empathy, patience, perseverance, caring, and advocacy are extremely important for this role.

Case management in a healthcare setting is a cross-disciplinary practice.

Your candidates will have varying specialties, and they’ll come from a variety of backgrounds including nursing, social work, medicine, workers’ compensation, and mental and behavioral health.

I wrote these questions to encourage candidates to give you as much detail as possible about their relevant knowledge, training, and expertise.

The most promising candidates are thoughtful and will ask you smart, spontaneous questions of their own.

Case Manager Interview Questions and Answers

Many interviewers start by asking general questions to help them better understand who you are and your basic qualifications.

Your answers to these questions give them a brief assessment of your fit for the role. Here are some general questions an interviewer might ask you for a case manager position:

1. Why Do You Want to Become a Case Manager?

This is a very important question since it will provide a bit of background about you and the things that drive you to be successful in your career. Perhaps you became a case manager because of a personal experience.

If so, provide some history. My grandmother was very ill with cancer and I feel that she would have been able to make better decisions if they had informed her of all of her options would be a fantastic answer.

Otherwise, simply briefly explain why you chose this career. “I want to make sure that people who are ill or facing a crisis will have all the information and support they need to make it through the difficult times.

2. How Do You Imagine a Typical Day at Work?

Case managers work in all kinds of institutions, and obviously, your day in a community hospital will differ from your day in a youth detention center, or in rehab.

In all cases, however, show a proactive approach to work. Say that you will actively seek opportunities to help your clients, that you will contact them, and won’t just wait until someone knocks on your door.

3. How Would You Handle an Irritated Client?

In any line of work, there will come a time when you will probably face an angry or upset client. In most cases, use your training and expertise to calm this individual and help resolve the underlying issue.

If you have had experience in doing this, a brief story would make a fantastic answer. If not, simply provide a scenario followed by the way you would handle it.

4. Are You Willing to Work Weekends and Be On-Call?

As a case manager, your duties go far beyond the typical nine-to-five work schedule, especially if you work as a patient liaison in a hospital.

There may be times when you need to explain the options to patients in emergency situations.

Your willingness to work weekends and holidays as well as remain only a telephone call away will show your employer that you are ready to do whatever it takes to get the job done.

5. How Would You Build Trust with Your Clients?

Building trust is one of the toughest and most important tasks of a Case Manager.

In my experience, humility, honesty in their problems and needs, friendly attitude, and willingness to step out of your office and make home visits help with trust-building.

You can also say that you plan to advocate for your clients and that once they see that you really try to help them (and not merely do the job as a formality), they will trust you.

6. What Are the Requirements for Children to Receive Medicaid?

A qualified candidate should be able to recite the requirements for basic services such as Medicaid for children.

For example, they might say the requirements are a child under age 19 and parental income within a stated range for household size.

You can then expand a probe of the candidate’s knowledge by asking follow-up questions about other health and social services requirements.

7. Why Do You Want to Work with Our Target Group?

Interviewers ask this question to assess your passion for not only the role but also who you’ll be working with should you get the job.

When you answer this question, you can describe how close you are to this target group, refer to an experience with this group or say how you’ve researched the group and believe you’d be able to help them.

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CSN Team.

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