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Impact of Communication on Employee Performance

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Impact of Communication on Employee Performance

ABSTRACT

Communication is an important component of organizational activities because the global world has become widespread; most organizations need to meet their needs with a lower resource moral through communication.

The purpose of this study was to explore the impact of communication on employee performance in selected companies, Akwa Ibom State. The population under study was 1007 employees who were currently working in those companies.

The study examines the association between communication and employee performance. The sampling technique was stratified random sampling so as to improve on precision and representativeness of the whole population.

Data was collected by the use of questionnaires which were availed to the sample population. The research concluded that communication can enhance employee performance and recommended that strong communication system should be emphasized in the companies.

TABLE OF CONTENT

Acknowledgement                   –        –        –        –        –        –        –        –        i

Abstract       –        –        –        –        –        –        –        –        –        –        ii

Chapter One: Introduction        –        –        –        –        –        –        –        1

Chapter Two: Review of Related Literature –        –        –        –        –        13

Introduction                   –        –        –        –        –        –        –        –        13

Conceptual Framework –        –        –        –        –        –        –        13

Theoretical Framework   –        –        –        –        –        –        –        45

Empirical Framework     –        –        –        –        –        –        –        49

Brief History of the Firms         –        –        –        –        –        –        53

Summary of Review of Related Literature    –        –        –        –        54

Chapter Three: Research Methodology        –        –        –        –        –        56

Chapter Four: Presentation and Analysis of Data   –        –        –        –        61

Chapter Five: Conclusion                  –        –        –        –        –        –        71

References            –        –        –        –        –        –        –        –        –        72

Appendix A                   –        –        –        –        –        –        –        –        77

Appendix B                   –        –        –        –        –        –        –        –        –        78

INTRODUCTION

1.1     Background to the Study

The art and science of human communication have been a source of fascination and interest from ancient times to the present day. Communication with others is such a fundamental aspect of human functioning that it is almost impossible to conceive of life without it. It is through communication and interaction with others that our lives are given meaning.

Communication activities impinge on various ways on all aspects of our lives and we have a seemingly endless appetite for communication and interaction. Being a good communicator is recognised as an essential asset in getting along with other people and having a successful career.

In the world of work, good communication is seen as an essential ingredient of a successful company. This includes both external communications (for example with customers, suppliers, and other agencies) and internal communication (for example between departments or between team members).

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