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50 Dental Receptionist Interview Questions 2019

Filed in Interviews by on June 21, 2019

Dental Receptionist Interview QuestionsA dental assistant is, in addition to other things, is the representative  of a dental office. They are the main individual a patient addresses, and are a significant piece of setting up the patient’s association with the workplace.

Dental Receptionist Interview Questions

A dental secretary is in charge of ensuring that the activities of a dental office run easily with the goal that the dental experts can focus on patient consideration and dental treatment.

The Responsibilities of a Dental Receptionist Include:

  • Welcome patients as they arrive and picking up the telephones.
  • Booking and dropping patient arrangements.
  • Dental Charting and Treatment Planning.
  • Finishing and documenting protection structures and dental charging records.
  • Making an interpretation of dental administrations into appropriate billable codes.
  • Overseeing office stock and supplies.
  • Speaking with dental supply sellers.
  • Taking care of test outcomes including x-beams.
  • Office obligations including record documenting, filtering, and creation

What Skills Does a Dental Receptionist Need to Have?

An effective dental secretary guarantees that a dental office works proficiently while giving an expert, inviting purpose of correspondence for patients and partners.

Prerequisites of a Dental Receptionist Include:

  • Magnificent telephone and in-person relational abilities.
  • Association, time the executives and performing multiple tasks capacities.
  • A comprehension of dental office methodology and work process.
  • PC proficiency in essential applications like email and Microsoft Office.

Why ACI Medical & Dental School?

Whereas most programs focus on either the medical or dental industry, graduates of ACI’s Medical & Dental Administrative Assistant Program are prepared to work in both Medical AND Dental administrative settings.

The ability to work in both dental and medical settings opens up a wide range of different career opportunities. A dental receptionist trained at ACI Medical & Dental School can work in environments such as:

  • Dentist offices
  • Doctor’s offices
  • Hospitals
  • Clinics
  • Surgical centers
  • Outpatient healthcare facilities

Graduates of the Medical & Dental Administrative Assistant Program will learn skills such as:

  • Translating Medical & Dental terminology into codes used for billing
  • Managing electronic health records
  • Medical & Dental health insurance reimbursement procedures
  • Dental charting and treatment planning
  • Medical & Dental software including: Medisoft, Dentrix, and EZ Dental 2000

Dental Receptionist Interview Questions

  • 1. Tell me about yourself

  • 2. What do you enjoy the most about being a dental assistant?

  • 3. Have you ever had to deal with an angry customer? How did you deal with it?

  • 5. What computer applications are you familiar with?

  • 6. Do you like working with patients or clerical duties?

  • 7. How much experience do you have as a dental assistant?

  • 8. What is your oral hygiene routine?

  • 9. How often should you sterilize instruments and equipment?

  • 10. What are your weaknesses?

  • 11. What are your strengths?

  • 12. Are you willing to work evening and weekends?

  • 13. What type of patients do you help in the dentist’s office?

  • 14. How long has the average dental assistant worked for you?

  • 15. What do you think the most valuable skill for a dental assistant is, and why?

Operational and Situational questions

  • 16. What do you do once a patient is seated on the dental chair?

  • 17. You’re leading a patient to the treatment room when they begin to panic and want to skip their appointment. How do you handle it?

  • 18. How does your approach towards children differ than towards adults?

Role-specific questions

  • 19. at’s the importance of a dental assistant’s job?

  • 20. Do you have any administrative or customer service experience?

  • 21. What precautions should you take when using x-ray equipment?

  • 22. How often should you sterilize instruments and equipment?

  • 23. What’s your experience with lab tasks?

  • 24. Do you know how to prepare a teeth mold?

  • 25. What do you do for your oral hygiene?

  • 26. How do you feel about working under close supervision?

  • 27. Are you computer savvy? What software have you used for your job?

  • 28. How do you ensure the office is organized?

Behavioral questions

  • 29. Tell me about a time you had to deal with an upset patient

  • 30. Give me an example of a time you explained a dental procedure to a patient

  • 31. Recall a time you received criticism by your supervisor. How did you handle it?

  • 32. Have you ever had a disagreement with a supervisor or dental assistant? What did you do to resolve it?

  • 33. Tell me about a time you were praised about your work in the dental office

  • 34. What are your long-term career goals, and how will being a dental assistant help you achieve them?

  • 35.  Have you recently pursued any professional growth opportunities?

  • 36. Why are you interested in working in the dental field?

  • 37. What do you think is the most valuable skill for a dental assistant to have?

  • 38.  How have you gained your knowledge of dentistry?

  • 39. Do you have other experience working with a dentist? If so, how did you get along?

  • 40. What procedure do you use to sterilize dental equipment?

  • 41. What are your salary expectations?

  • 42. What has been your best experience thus far, as a dental assistant?

  • 43. What are three key traits a dental assistant needs to have?

  • 44. What is your level of experience with dental practice management software?

  • 45. What steps do you take to prepare for a patient’s arrival?

  • 46. How do you explain the need for a dental procedure to a patient who doesn’t understand the importance of the treatment?

  • 47. A patient is diagnosed with four cavities and becomes unruly because they claim their previous dentist – who they saw six months ago – didn’t recommend any treatment. How do you handle the situation?

  • 48. How do you maintain patient confidentiality?

  • 49. What steps do you follow to take a quality alginate impression?

  • 50. What are your salary expectations?

A dental assistant interview like other related medical profession is very technical and would demand you to properly and effectively know  and master popular interview questions. am always keen about passion, that’s what drives effectiveness, so if you’re passionate about this job, you should go for it

CSN Team.

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