An Effective Customer Billing System, a Panacea for Substance of Growth in the Hospitality Industry
– An Effective Customer Billing System, a Panacea for Substance of Growth in the Hospitality Industry –
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ABSTRACT
For any organization to achieve its goals there must be an effective control mechanism. Internal control exists for the purpose of giving an organizational sense of direction and allowing for its growth.
The study, therefore, sought to find out the role auditing (internal audit) functions play in controlling the activities of a corporate organization with special emphasis on Solrag and Destiny Hotel Ltd, Agbara, Ogun State, Nigeria.
To achieve the above objective, primary data was obtained as questionnaires were distributed to the members of staff of the hotel.
It was discovered that the internal audit department plays a major role in controlling the activities of the organization thereby making its control system very effective.
Also, it is recommended that internal audit departments should seek to create awareness about its functions and importance to the staff of the organization.
It is also recommended that internal audit departments should carry out a regular review of the internal control systems in the hospitality industry.
TABLE OF CONTENTS
Title page……… I
Certification…………ii
Dedication………… iii
Acknowledgement………… iv
Abstract……… V
Table of content……… Vi
CHAPTER ONE:
- Introduction
- Background to the Study
- Statement of the Problem
- Significant of the study
- Objectives of the Study
- Scope of the Study
- Research Questions
- Research Hypotheses
- Limitation of the study
- Operational Definition of terms
- Historical Background of the case study
CHAPTER TWO:
Review of related literature
2.1 Conceptual framework
2.1.2 The position of the hospitality industry in the Nigerian economy
2.1.3 The hotel industry
2.1.4 Organizational and Staffing Characteristics
2.1.5 Various Types of Hotel
2.2 Theoretical Framework
CHAPTER THREE:
- Research methodology
- Research design
- Population
- Sample and Sampling Techniques
- Method of Data Collection
- Reliability and Validity Tests
- Method of Data Analysis
CHAPTER FOUR:
- Data presentation and analysis
- Data presentation and analysis
- Test of hypothesis
CHAPTER FIVE:
- Summary of findings, conclusion and Recommendation
- Findings
- Conclusion
- Recommendation
References
Questionnaire
INTRODUCTION
A Customer billing system has a positive on the growth in the hospitality industry system, of interrelated objectives and fundamentals that can lead to consistent standards and that prescribes the nature, function, and limits of financial accounting and financial statements.” they are to be in accordance with standards issued from times to time by Accounting standard.
Hotel is defined by British law as a place where a bonafide traveler can receive food and shelter, provided he is in a position to pay and is in a fit condition to be received.
Hence, a hotel provides food and beverages, and lodging to travelers on payment. In turn, it has the right to refuse a traveler is drunk, disorderly, unkempt or is not in a position to pay for the services.
The hotel industry is perhaps, one of the oldest commercial endeavors in the world. The first inns date back to the sixth century be and were the products of the urge to travel, spurred by the invention of the wheel.
REFERENCES
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Cook, et al (2005): Auditing philosophy and Techniques 4th Edition. Houghten Company. New York.
Coper, V. R. (1997), Students manual of auditing, 2nd Edition, London, Geeand co, (Publishers) Limited.
Cookey A .E (2003) , Research methods,1st Edition,Onitsha,Abbot Books Limited.
De Paula (2007): The Principles of Auditing London 13th Edition
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Howard, L. R. (2003: Auditing principles and practice 11th Edition. Macdonald Evans. London.
Jack C .R. (2007), Auditing 2nd Edition, Dollas, business publication, Inc
Meigs .W. B. and Meigs R .F (2005) Financial Accounting 3rd Edition McGraw Hill Book Co.
Millchamp, G. H. (2002): Auditing 8th Ed. Book power IEST London. Moris, H. (2009).
Basic Statistics .A modern Approach; New York
Harcourt Brace Jovanovich, Inc 2nd Edition. Nwadighoha C, E (2004) Public sector accounting and audit.
Nwude, C, (2001). Basic principle of financial management E. P. Demark Publisher.
