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Jumia Nigeria Job Portal 2019 | www.jumia.com.ng

Filed in Job by on October 18, 2019

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Jumia Nigeria Job Portal 2019 | www.jumia.com.ng.

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Jumia Nigeria

We are currently looking for talented people to join our team and embark on an exciting journey in the following positions below:

1. Job Title: Key Account Manager, Computing – Jumia

Location: Lagos
Department: Acquisition & Account Management
Job type: Full Time

Job Objective

  • As Key Account Manager, you will have the end to end responsibility of the customer experience and growth of our largest Brand accounts.
  • Your role is to bring in the relevant assortment, design targeted promotions, and manage partners including sellers and brands.

Responsibilities

  • Planning: Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
  • Product Development: Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.  Work closely with the vendor management team to identify vendors and negotiate contracts to ensure the best quality and costs.
  • Business Management: Ensure continuous growth of our existing business by growing assortment; managing brands end to end; ensuring price competitiveness vs competition at all times; and managing stock availability by coordinating teams across the business to bring the product to the customer.
  • Supply Chain Management: Partner with Jumia Services to improve product availability, reduce costs, and minimize our working capital investment.  Work together with system teams to identify main opportunities for process automation and efficiency gains.
  • Communications: Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results, and be comfortable in presenting projects and results to senior leadership on a regular basis.

Qualification and Experience

  • Bachelor’s Degree in any field from a recognised and accredited University
  • Minimum of 6 years’ experience working in a fast-paced corporate environment preferably in a Sales/ Marketing role
  • FMCG experience is a must, preferably in modern trade
  • Adequate knowledge of the Online Marketplace and the Ecommerce Industry
  • Strong business judgment with a track record of successful negotiations and overall relationship management.
  • Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
  • Ability to think strategically and tactically, with attention to detail.
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Pricing Analyst – Jumia

Location: Lagos, Nigeria
Job Type: Fixed Term
Department: Commercial Planning & Performance

Responsibilities

  • Ensuring pricing competitiveness across all e-commerce platforms and offline market.
  • Evaluating consumer trends, industry conditions and visits offline stores to have a scope of opportunities.
  • Identify ideal pricing structures and sales funnels.
  • Understanding the impact of pricing on profit margins.
  • In collaboration with the team, draft strategic pricing plans and processes to improve existing plans.
  • Create reports reflecting metrics and project status, objectives and issues.
  • Effectively communicate findings to the team lead.
  • Work with the sales and marketing team to define pricing structure for Jumia.
  • Research for new product or service ideas.

Skills and Qualifications

  • Bachelor’s Degree in Economics, Business, Accounting, Finance or any related analytical discipline.
  • At least 1 year experience in similar role.
  • Analytical, evaluative and data-driven mindset.
  • Market awareness and negotiating skills.
  • Proficiency with analytical and presentation tools (Excel pivot tables, SQL queries, graphing, PowerPoint).
  • In-depth knowledge of BI tools (Tableau, Cognos, Business Objects or SPSS) and practical experience analyzing data, program metrics, and performance is an advantage.
  • Strong written and verbal communication skills.

Application Closing Date
21st October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


3. Job Title: Head of Risk Management – Jumia

Location: Lagos
Job type: Full time
Responsibilities

  • You will be responsible for the investigation, analysis and assessment of risk, and the design and implementation of strategies and processes which mitigate threats to the successful delivery of the organisation’s corporate and business plans, and desired outcomes.

In particular you will:

  • Develop and implement the Jumia NG risk management plan and strategy, communicate expectations and obligations through Heads of Departments (HODs) and managers, and monitor and report on performance to improve Jumia NG risk profile.
  • Identify and detect potential threats to brand reputation, financial sustainability, operational efficiency, workforce investments and safety to fully develop a shared understanding for the Jumia NG risk exposure.
  • Conduct or oversee the conduct of regular risk assessments and preparation of all documentation related to risk assessment, and reviews of standard operating procedures ensuring that recommended improvements are fully implemented.
  • Deliver regular risk analysis reports to the Jumia NG HODs and Senior Leadership, complete with actionable plans for avoidance or prevention of possible threats at all levels. Lead implementation of programs designed to anticipate and to minimise threats to Jumia NG

Required Skills & Qualifications

  • Bachelor’s degree or its equivalent in Finance, Economics, Management or Law.
  • Professional accounting certification, e.g. ACA, ACCA, CPA, CIMA, CISA or other relevant higher business degree
  • Risk management certification is an added advantage.
  • Minimum of 8 years risk management experience in a reputable organization with strong risk management skills, with at least five (5) years at managing the strategic direction of a business risk unit.
  • Substantial experience of best practice risk management and governance frameworks, methodologies and emerging practice
  • Excellent management experience, including change management, with experience of successfully engaging with staff and the Board.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


4. Job Title: Head of Operations Jumia Pay, West Africa

Location: Lagos
Job Descriptions

  • Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively. The Jumia Pay Head of  Customer Service role is a unique opportunity to help drive our efforts to improve customer satisfaction on JumiaPay payments and their entire online shopping journey.
  • This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention. This role calls for a rare combination of proactive thinking, payment industry knowledge & interpersonal ability to manage relationships, issues and topics with customers and with all teams across the organisation.

Job Objective

  • The Head of Operations supports the larger Financial Services team at Jumia working closely with the local teams (CS, fraud and Finance), Product, as well as central Operations.
  • You will work closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments and regulatory bodies. You will also facilitate the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements.

In particular you will:

  • Manage and co-ordinate relationship with JumiaPay partners e.g with acquiring banks, payment gateways, merchants from in and out of the Ecosystem.
  • Contribute in growth for JumiaPay by providing reports through various data driven analysis of operational data
  • Manage and Coordinate to ensure seamless, uniform and compliant user flow across checkouts
  • Assess transactions success rates and work on enhancing it with Partners and Banks.
  • Manage customers’ experience and customer journey on JumiaPay.
  • Manage and lead the team of customer service agents to achieve relevant KPI such as NPS, Process adherence, PCIDSS compliance, Salesforce queue management, etc
  • Ensure periodic reconciliations with Finance Operations team are done & discrepancies are resolved if any within agreed timeline
  • Monitor the overall SLAs related to Lending partners (time to approval, time to review lending applications)
  • Ensure the smooth transition of lenders towards a full integration of the lending process with JumiaPay when it comes due (loans disbursed via Jpay wallets; loans collected via Jpay/J. One systems).
  • Ensure issues related to the platform, both operationally and Vendor Experience-wise are escalated to the central/tech team.
  • Set up processes, procedures, and best practices for operations and customer service.
  • Monitoring overall tickets SLA reports & Queues.
  • Managing JumiaPay/One 2nd Line Ticketing system through Salesforce and manage day to day operations.
  • Ensure workload and workforce management objectives are met to meet the demands of the aggressive marketing campaigns.
  • Manage reporting on all business streams.
  • Responsible for coaching and developing team members.
  • Responsible on spotting and developing all business/process/platforms gaps with relevant stakeholders.

Required Skills & Qualifications

  • Bachelor’s degree or its equivalent in Finance, Economics, Management or Law.
  • Professional accounting certification, e.g. ACA, ACCA, CPA, CIMA, CISA or other relevant higher business degree
  • Risk management certification is an added advantage.
  • Minimum of 8 years risk management experience in a reputable organization with strong risk management skills, with at least five (5) years at managing the strategic direction of a business risk unit.
  • Substantial experience of best practice risk management and governance frameworks, methodologies and emerging practice
  • Excellent management experience, including change management, with experience of successfully engaging with staff and the Board.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


5. Job Title: Logistics Coordinator – Jumia

Location: Ibadan, Oyo
Job Type: Full Time
Department: Operations

Responsibilities

  • Oversee new account openings with vendors including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements.
  • Track order fulfillment timeline, identify failures and missed SLAs, and provide detail on root causes and trends.
  • Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
  • Monitor and resolve chargebacks resulting from missed SLAs and process/system failures. Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
  • Review all pending order activity against known inventory shortages. Update estimated delivery periods and notify customers.
  • Support delivery activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
  • Escalate to the senior team potential issues or risks in the order process (i.e. fill rate issues, potential missed delivery dates, non-compliance disputes, critical situations that erode relationship with customer/sales team)
  • Ensure all relevant stakeholders are updated on progress of account openings.
  • Liaising with customer, Account Receivable, credit, sales and distribution centers on resolving returns related issues.

Professional Skills & Qualifications

  • At least 3-5 years of experience in fleet operations/logistics/food industry
  • Computer savvy with a working knowledge of logistics software (ERP)
  • Numeracy skills required with proven knowledge on Business Intelligence Reporting. That is, must be good with Excel.
  • Able to process through complex order management systems.
  • Ability to work independently and solve problems on orders.
  • Excellent communication and team working skills.
  • Organisation skills and good attention to details.
  • Demonstrable experience in customer service will be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


6. Job Title: Internal Control Manager – Jumia

Location: Lagos, Nigeria
Job Type: Fixed Term
Department: Finance – Controlling

Responsibilities

  • You will be responsible for reviewing, directing audits and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations, assess the adequacy and extent of programs designed to safeguard organization assets

In particular you will:

  • Work with the business to develop new and/or review existing business and operational policies/processes.
  • Develop anti money laundering & anti bribery policies & trainings.
  • Develop the internal control environment
  • Develop and maintain risk enterprise register for the company.
  • Run a compliance check program quarterly or bi annually on all functions working with the functional heads of department.
  • Work with the business to develop new and/or review existing business and operational policies/processes.
  • Presentations to senior management & board on risk & compliance profile for the organization.
  • Work with the necessary functions to limit, mitigate Financial, business, regulatory, legal & reputational risk to the business.
  • Develop Business continuity plans for the organisation

Professional Skills & Qualifications

  • A Bachelor’s degree in Accounting, Finance, Business Administration, Economics or related field.
  • Minimum of 6 years’ experience working in a fast-paced corporate environment in a public accounting or internal audit, payment or settlement environment.
  • Membership in an internationally recognized professional accounting body e.g. CPA, ACCA, CIA, CISA, CRISC.
  • Experience running for quality & compliance certificates like PCIDSS, SON, ISO etc
  • Must have advanced level Excel skills.
  • Strong and demonstrated experience in handling technical accounting and financial reporting issues.
  • Conceptual, analytical and financial modeling skill
  • Competent in the use of Microsoft office suites software (Word, Excel, Access and Power Point)

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • A unique opportunity of having strong impact in building the African ecommerce sector.
  • The opportunity to become part of a highly professional and dynamic team.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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