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Jumia Nigeria Job Portal 2019 | www.jumia.com.ng

Filed in Job by on September 16, 2019 0 Comments

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Jumia Nigeria Job Portal 2019 | www.jumia.com.ng.

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

We are currently looking for talented people to join our team and embark on an exciting journey in the following positions below:

1. Job Title: SEO Channel Owner – Jumia Food & Travel

Location: Lagos
Job type: Full time
Department: Marketing – Performance – Onsite
Responsibilities

  • Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
  • Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.
  •  As a SEO Channel Owner, you will be responsible for improving organic search visibility of our not-ecommerce websites (Food/Travel and other services). The successful candidate will support the overall goal of increasing sites traffic and revenue through strategic research, outreach, content creation, link building and execution of these campaigns while assuring each maintains a positive ROI and adherence to quality guidelines by search engines.

In particular you will;

  • Design, execute & manage SEO processes, content strategies & link building outreach campaigns.
  • Develop & maintain enterprise-level SEO guidelines & training.
  • Communicate with management, teammates & affiliate managers on expectations, project timelines, development and goals/results.
  • Manage a team of 2-3 SEO Specialists and be accountable for the weekly delivery of their established goals.
  • Model the way for our SEO Specialists by demonstrating how to implement an established SEO strategy by “rolling up the sleeve” and actually executing it.
  • Work independently on all aspects of SEO, including keyword research, content strategy, social media, outreach and link building
  • Manage on-page and off-page SEO efforts by optimizing content, overseeing reporting, conducting regular SEO audits, and pro-actively seeking out relevant link placements on external websites to increase organic rankings.
  • Monitor Google Webmaster Tools to identify site issues, such as crawl errors and html suggestions.
  • Define SEO IT Roadmap and interact with the IT Teams
  • Monitor, track and report on SEO performance and trends.
  • Research and stay up-to-date on new developments, trends and technologies within the SEO space.

Professional Skills & Qualifications

  • Bachelor Degree from an accrediated university.
  • 3- 5 years experience of working independently on all aspects of SEO, including keyword research, content strategy, social media, outreach and link building
  • Prior experience using SEO analysis/research tools like Majestic, SEO moz, or similar tools.
  • Sound understanding of search engine algorithms and updates such as Panda, Penguin and Hummingbird core search technology – for regular sites, mobile sites and apps.
  • Web analytics experience with knowledge of analytical tools such as Google Analytics & Google Webmaster Tools.
  • Self-motivated, detail oriented, ability to prioritize, multi-task and manage multiple initiatives simultaneously.
  • Basic knowledge/understanding of HTML, CSS, JavaScript & technical recommendations.
  • Ability to work independently and as part of a team.
  • A sophisticated understanding of organic search and content marketing.
  • Team building, mentoring and people management skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


2. Job Title: Bilingual Travel Advisor – Jumia Travel

Location: Lagos
Job type: Full-time
Department: Customer Service
Responsibilities

  • Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
  • Be part of the Bilingual (French) team that represents Jumia Travel as the top hotel booking, flight booking and travel portal.

In particular you will:

  • Respond to customer questions in a timely manner either via phone, email and chat.
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer& complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with hotel’s staff
  • Complete service reports by collecting and reporting on call log information
  • Manage daily targets and track progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Build and lead cross-functional teams-able to anticipate and deliver solutions to client issues.

Professional Skills & Qualifications

  • A graduate from an accredited university.
  • Mininmum of 4 years working experience in the travel industry.
  • Strong communication skills in English and French.
  • Proficiency in other local languages will be an advantage.
  • The ideal candidate will have strong sales skills and will be customer obsessed.
  • Tasks require a strong attention to detail and ability to work under tight deadlines .

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
24th September, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online


3. Job Title: Corporate Sales Associate – Jumia Travel

Location: Lagos
Job type: Full-time
Department: Direct Sales
Responsibilities

  • Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
  • This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different. Reap the benefits and utilise your existing travel experience!

In particular you will:

  • Build and maintain relationships with new and existing clients
  • Communicating with clients to understand their travel needs
  • Preparing tailor-made proposals to clients
  • Converting enquiries to bookings to exceed targets and earn commission
  • Supporting senior managers with ad hoc projects
  • Develop, build, and manage a client base of corporate accounts
  • Target new and existing B2B accounts
  • Attend networking events with PR/Marketing team and follow up on leads generated from the events

Professional Skills & Qualifications

  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • 3 – 5 years experience selling travel packages to B2B
  • Candidates with personal travel experience will be preferred
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
  • Ability to present, persuade and communicate effectively
  • Ability to understand client’s needs and present solutions
  • Understanding of market and product

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online


4. Job Title: Customer Service Agent – Jumia Food

Location: Lagos
Job Type: Full Time
Responsibilities

  • Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.

In particular, you will:

  • Work with the team leads to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs.
  • Escalate issues to the team lead when necessary
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinating with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications

  • Degree holder from an accredited university with at least 2 years work experience in a customer service  or general operations, logistics or project management role.
  • Comfortable in a fast-paced, demanding and analytical start-up environment.
  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Creative communicator with an ability to work across multiple communication channels with experience of influencing others  to drive results
  • Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint).

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


5. Job Title: Finance Business Partner – Jumia

Location: Lagos
Job type: Full-time
Job Descriptions

  • As a Finance Business Partner, you will apply a Finance lens and deep understanding of business issues and priorities to form a consolidated view of Jumia Services [Supply Chain Business] performance.
  • The role supports the business by translating this view of performance to provide insights for decision making and ensuring financial implications are integrated into strategic plans and help drive performance improvements whilst maintaining an independent Finance appropriate decision making.

In particular, you will:

  • Partners with the business stakeholders to analyse financial performance and articulate the underlying delivery of actuals vs. latest forecasts on a monthly and provide recommendations and interventions to drive improved performance.
  • Timely processing & update of supply chain costs.
  • Prepare activity/ rate calculation for supply indirect, warehousing and freight
  • Analyze and report all variances impacting supply chain profitability
  • Review the transfer pricing/ costs charges by concerns & 3rd party suppliers
  • Monitor & report slow moving and obsolescent stocks
  • Co-ordinate & forecast key supply chain cost drivers that impact the financial catchup
  • Provide accurate and timely costing information and analysis to drive budget tracking & costs control
  • Assist CFO to manage annual budgeting of SC components including supply indirect
  • Provide finance business partnering to the supply chain team (make, source, plan & deliver)
  • Develop savings & profit targets/ KPIs in line with business objectives and action standards
  • Provide financial input into supply chain projects
  • Identify key areas of opportunities and improvement gaps

Professional Skills & Qualifications

  • Master’s in Finance, Accounting, Economics or similar
  • At least 5-year experience of related commercial finance and FP&A work experience preferable in a FMCG company
  • Finance Business Partnering experience will be an added advantage
  • Experience in Supply Chain Accounting and Controls.
  • Experience in annual strategic plan and business planning.
  • Well versed dealing with similar stakeholders from Operations/Supply Chain/Buying.
  • Strong Data & Analytics experience – Advanced Excel, VBA/SQL skills required
  • Experience with the identification of risks and opportunities in the PnL.
  • Experience managing a large and complex set of stakeholders

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


6. Job Title: Head of Operations Jumia Pay, West Africa

Location: Lagos
Job Descriptions

  • Jumia Pay is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively. The Jumia Pay Head of  Customer Service role is a unique opportunity to help drive our efforts to improve customer satisfaction on JumiaPay payments and their entire online shopping journey.
  • This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention. This role calls for a rare combination of proactive thinking, payment industry knowledge & interpersonal ability to manage relationships, issues and topics with customers and with all teams across the organisation.

Job Objective

  • The Head of Operations supports the larger Financial Services team at Jumia working closely with the local teams (CS, fraud and Finance), Product, as well as central Operations.
  • You will work closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments and regulatory bodies. You will also facilitate the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements.

In particular you will:

  • Manage and co-ordinate relationship with JumiaPay partners e.g with acquiring banks, payment gateways, merchants from in and out of the Ecosystem.
  • Contribute in growth for JumiaPay by providing reports through various data driven analysis of operational data
  • Manage and Coordinate to ensure seamless, uniform and compliant user flow across checkouts
  • Assess transactions success rates and work on enhancing it with Partners and Banks.
  • Manage customers’ experience and customer journey on JumiaPay.
  • Manage and lead the team of customer service agents to achieve relevant KPI such as NPS, Process adherence, PCIDSS compliance, Salesforce queue management, etc
  • Ensure periodic reconciliations with Finance Operations team are done & discrepancies are resolved if any within agreed timeline
  • Monitor the overall SLAs related to Lending partners (time to approval, time to review lending applications)
  • Ensure the smooth transition of lenders towards a full integration of the lending process with JumiaPay when it comes due (loans disbursed via Jpay wallets; loans collected via Jpay/J. One systems).
  • Ensure issues related to the platform, both operationally and Vendor Experience-wise are escalated to the central/tech team.
  • Set up processes, procedures, and best practices for operations and customer service.
  • Monitoring overall tickets SLA reports & Queues.
  • Managing JumiaPay/One 2nd Line Ticketing system through Salesforce and manage day to day operations.
  • Ensure workload and workforce management objectives are met to meet the demands of the aggressive marketing campaigns.
  • Manage reporting on all business streams.
  • Responsible for coaching and developing team members.
  • Responsible on spotting and developing all business/process/platforms gaps with relevant stakeholders.

Required Skills & Qualifications

  • Bachelor’s degree or its equivalent in Finance, Economics, Management or Law.
  • Professional accounting certification, e.g. ACA, ACCA, CPA, CIMA, CISA or other relevant higher business degree
  • Risk management certification is an added advantage.
  • Minimum of 8 years risk management experience in a reputable organization with strong risk management skills, with at least five (5) years at managing the strategic direction of a business risk unit.
  • Substantial experience of best practice risk management and governance frameworks, methodologies and emerging practice
  • Excellent management experience, including change management, with experience of successfully engaging with staff and the Board.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment.
  • The opportunity to become part of a highly professional and dynamic team working around the world.
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


7. Job Title: Professional Studio Photographer – Jumia

Location: Lagos
Department: Production

Responsibilities

  • Taking quality good images within stipulated time.
  • Ensure all studio equipment are well taken care of and in good condition.
  • Align and interact with other team members to get the end product of the images snapped in good time.
  • Ensure to help produce images that best represent each product.

Requirements
Candidate should:

  • Be knowledgeable in camera handling
  • Be knowledgeable in light composition
  • Be able to assess photo scenes & images
  • Be knowledgeable in photoshop
  • Be able to work under pressure
  • Have excellent written and spoken English skills
  • Be a team player.

Studio Photographer will report directly to the Head of Studio. However, you will interact with all other units within Production (Image Optimization, Content & SEO, Quality Control and Data Management) and with all other departments in the company including, vendors and where necessary.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
30th September, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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